Pearson LCCI Level 2 Certificate in Customer Service

Course details

16 years & above OR
Minimum of GCE N or O Level OR
Those without formal qualifications but have related work experience, and possess high-school level English standard assessed on case-by-case basis
Course Outline

This qualification is suitable for those who are working, or intend to work, in an environment where direct contact with internal and/or external customers forms a major part of their work. Candidates will develop knowledge and understanding of the elements of Good Customer Service; the ability to apply these elements to realistic situations; an understanding of personal behaviours and processes that enhance service delivery; and the ability to apply these behaviours and processes within the job role, including effective handling of customer complaints and problems.

Method of Delivery

Lecture

Award Criteria

Certificate of Attendace issued by BMC if the minimum attendance criteria of 75% is met by the student. Certificate of proficiency will be issued by LCCI upon successful completion of the exam conducted by LCCI.

Grading System

GRADING RESULTS
50% - 59% PASS
60% - 74% PASS WITH CREDIT
75% and above PASS WITH DISTINCTION
Assessment Information

EXAMINABLE THEORY PAPER (EXTERNAL AWARD BY LONDON CHAMBERS OF COMMERCE & INDUSTRY INTERNATIONAL QUALIFICATIONS, UK) - 4 TIMES / YEAR [MARCH & APRIL (Series 2/On-Demand) / JUNE (Series 3) / SEPTEMBER (On- Demand) / NOVEMBER & DECEMBER (Series 4)].

Expected date of release of Assessment result

Assessment results will be available to the students within 3 months upon completion of the last assessment for that assessment cycle. Appeal (if any) on assessment results must be lodged within 7 days after the release of assessment results.

Specimen Certificate

LCCI_Sample_Certificate_UPD2_BTCH1_v2_Level 3 Customer Service