Pearson LCCI Level 2 Certificate in Customer Service BMC International College
Price: 786 SGD

    Course details

    Entry Requirements

    16 years & above OR
    Minimum of GCE N or O Level OR
    Those without formal qualifications but have related work experience, and possess high-school level English standard assessed on case-by-case basis
    Course Outline

    This qualification is suitable for those who are working, or intend to work, in an environment where direct contact with internal and/or external customers forms a major part of their work. Candidates will develop knowledge and understanding of the elements of Good Customer Service; the ability to apply these elements to realistic situations; an understanding of personal behaviours and processes that enhance service delivery; and the ability to apply these behaviours and processes within the job role, including effective handling of customer complaints and problems.

    Duration

    TYPE PART-TIME
    Local 35 hrs
    Method of Delivery

    Lecture

    Award Criteria

    Certificate of Attendace issued by BMC if the minimum attendance criteria of 75% is met by the student. Certificate of proficiency will be issued by LCCI upon successful completion of the exam conducted by LCCI.

    Grading System

    GRADING RESULTS
    50% - 59% PASS
    60% - 74% PASS WITH CREDIT
    75% and above PASS WITH DISTINCTION
    Assessment Information

    EXAMINABLE THEORY PAPER (EXTERNAL AWARD BY LONDON CHAMBERS OF COMMERCE & INDUSTRY INTERNATIONAL QUALIFICATIONS, UK) - 4 TIMES / YEAR [MARCH & APRIL (Series 2/On-Demand) / JUNE (Series 3) / SEPTEMBER (On- Demand) / NOVEMBER & DECEMBER (Series 4)].

    Expected date of release of Assessment result

    Assessment results will be available to the students within 3 months upon completion of the last assessment for that assessment cycle. Appeal (if any) on assessment results must be lodged within 7 days after the release of assessment results.

    Specimen Certificate

    LCCI_Sample_Certificate_UPD2_BTCH1_v2_Level 3 Customer Service.

    Updated on 08 November, 2015

    About BMC International College

    BMC International College has a humble beginning, starting with a vision of its founder, in providing affordable education to the masses during its early years in 1960s. BMC has today grown in size and all its centres are located strategically around Singapore and are within the MRT (train) and bus stations. BMC International College offers a wide range of courses from Accounting, Business, Engineering, Hotel & Tourism Management to Psychology and Counselling. BMC’s educational partners are Autodesk, Edexcel International, the Confederation of Tourism & Hospitality (CTH), London Chamber of Commerce and Industry (LCCI), NCC Education (UK) and the University of Hertfordshire (UK). BMC deploys teachers that meet its educational partners’ requirements and/or the requirements set by CPE. See all BMC International College courses

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