Online
- Duration / Course length: 4 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Step into the world of front office operations with “The Reception Workstation,” a course designed to elevate your professional skills in the heart of customer interaction. Picture yourself as the first point of contact, where each guest’s experience begins with your greeting. The course starts with an engaging introduction to the reception role, laying the groundwork for what it takes to be the face of an organisation. It’s not just a job; it’s an art form that combines efficiency, professionalism, and warmth.As you journey through the modules, you will discover the core skills essential for a stellar receptionist. From mastering the nuances of the reception area to handling phone calls with grace and managing messages with precision, each module is a step towards excellence. You will learn the intricacies of scheduling, ensuring that appointments flow seamlessly. Further, the course delves into administrative responsibilities and document management, skills crucial for the smooth operation of any business. Concluding with safety, security protocols, and ways to enhance guest experiences, you emerge not just skilled but exceptional in delivering first impressions that last.
Learning Outcomes
- Understand the critical role and responsibilities of a receptionist.
- Develop key skills for effective communication and message handling.
- Learn to manage the reception area efficiently.
- Acquire proficiency in scheduling and appointment coordination.
- Master administrative tasks and understand safety and security protocols.
- Module 01: Introduction to the Reception Role
- Module 02: Essential Reception Skills
- Module 03: Understanding the Reception Workstation
- Module 04: Handling Phone Calls and Messages
- Module 05: Scheduling and Appointments
- Module 06: Administrative Tasks and Document Management
- Module 07: Safety and Security Protocols
- Module 08: Enhancing Guest Experience
- Unlimited access to the course for a lifetime.
- Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
- Structured lesson planning in line with industry standards.
- Immerse yourself in innovative and captivating course materials and activities.
- Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
- Flexibility to complete the Course at your own pace, on your own schedule.
- Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
- Unlock career resources for CV improvement, interview readiness, and job success.
- Aspiring receptionists and front desk personnel.
- Administrative staff looking to enhance their skill set.
- Customer service professionals in hospitality and corporate sectors.
- Office managers overseeing front desk operations.
- Anyone interested in a career in front office management.
Upon course completion, a written assignment test is available. Pass the test to obtain a PDF certificate for 24 AED. Original hard copy certificates are available for an additional 38 AED. Updated on 05 April, 2024
Eligibility / Requirements
This The Reception Workstation does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Job roles this course is suitable for:
Receptionist , Front Desk Coordinator , Guest Relations Associate , Office Administrator , Administrative AssistantAbout StudyHub
Who Are We?Studyhub is a premier online learning platform which aims to help individuals worldwide to realise their educational dreams. For 5 years, we have been dedicated to providing a comprehensive selection of high-quality courses designed to suit the needs of learners of all ages, backgrounds, and experience levels. We have over 1000 professionally made courses to support your career growth. More than 20000 students have chosen us as their learning platform. Born out of a passion for education and technological innovation, Studyhub has grown to become a hub for knowledge, skills acquisition, and career advancement. Our team of expert educators, industry professionals, and passionate individuals are committed to promoting a culture of effective learning. We believe in the transformative power of education, and our mission is to make the world a better place with the help of proper education.
Whether you're a student looking to enhance your academic performance or a professional seeking to expand your skillset, Studyhub is here to guide you on your learning path. Join our community today and embark on an exciting educational journey with us. Success awaits you!
Why Studyhub?
When you choose to study with Studyhub, you're investing in more than just a course—you're investing in your future. Our extensive collection of courses covers a wide array of subjects, each made with attention to detail and a clear focus on real-world applicability. We understand the dynamic nature of the global job market, and our courses reflect the most in-demand skills and knowledge areas. With us, you are not just learning; you are advancing towards your dreams.
- Chance to get extensive training from industry expert instructors
- Study anytime from anywhere at your own pace
- Upskill and enhance your earning potential by completing a course and getting a CPD accredited certificate.
- Satisfaction guaranteed
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