- Duration / Course length: Upto 6 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Learn to hone your communication skills, your ability to persuade, and techniques to personalize each sales call. This Telemarketing Sales Advisor Training will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. The course covers the basic and advanced topics in Contact Center Management that enable increase awareness and knowledge of the latest development of Contact Center Telemarketing in terms of technology as well as management concepts. Learn how to create rapport within seconds, How to close down conversations effectively when required, and also how to create a YES client. You will learn how to effectively approach a marketing telephone call and be able to build trust and loyalty from new or existing customers.
Course Curriculum:
- Course Overview
- Verbal Communication
- To Serve and Delight
- Exceptional Things about Telephone Sales
- It's More Than Just a Phase
- Communication Essentials
- Developing Your Script
- Pre-Call Planning
- Phone Tag and Call Backs
- Following Up
- Closing the Sale
- Upon conclusion of the course, there's an online multiple-choice quiz assessment, which will determine whether you have passed the course. The test is marked immediately and results are published instantly (60% pass mark).
Certification:
- Certificates can be obtained at an additional cost of £9.99 for PDF, £16.99 for Printed Hardcopy format and £24.99 for Both for Both PDF and Hardcopy Certificates.
Eligibility / Requirements
This course is available to all learners, of all academic backgrounds. A good understanding of the English language, numeracy and ICT are required to attend this course.
Job roles this course is suitable for:
Telemarketer , Telemarketing Agent , Telemarketing Specialist , Sales Manager , Assistant Sales ManagerAbout St. Paul's College
St. Paul’s College is a UK-based provider of high-quality online courses, offering flexible, accessible, and industry-focused learning solutions to individuals and businesses worldwide. With a rapidly growing international presence, we are committed to enhancing skills, improving expertise, and driving professional development across various industries.
Our platform caters to individual learners seeking to gain recognized qualifications to advance their careers, as well as businesses looking for comprehensive training solutions to upskill their workforce. By bridging the gap between education and industry needs, we ensure that our courses add real value and support career growth.
At St. Paul’s College, we recognize that finding the right training can be challenging. That’s why we provide practical, informative, and engaging courses designed to meet the evolving demands of today’s workforce. Whether you're an individual looking to boost your expertise or an organization aiming to enhance employee development, we offer the right learning solutions to help you succeed.
