Learn to hone your communication skills, your ability to persuade, and techniques to personalize each sales call. This Telemarketing Sales Advisor Training will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. The course covers the basic and advanced topics in Contact Center Management that enable increase awareness and knowledge of the latest development of Contact Center Telemarketing in terms of technology as well as management concepts. Learn how to create rapport within seconds, How to close down conversations effectively when required, and also how to create a YES client. You will learn how to effectively approach a marketing telephone call and be able to build trust and loyalty from new or existing customers.
- Course Overview
- Verbal Communication
- To Serve and Delight
- Exceptional Things about Telephone Sales
- It's More Than Just a Phase
- Communication Essentials
- Developing Your Script
- Pre-Call Planning
- Phone Tag and Call Backs
- Following Up
- Closing the Sale
- Upon conclusion of the course, there's an online multiple-choice quiz assessment, which will determine whether you have passed the course. The test is marked immediately and results are published instantly (60% pass mark).
- Certificates can be obtained at an additional cost of £9.99 for PDF, £16.99 for Printed Hardcopy format and £24.99 for Both for Both PDF and Hardcopy Certificates.
Eligibility / Requirements
This course is available to all learners, of all academic backgrounds. A good understanding of the English language, numeracy and ICT are required to attend this course.
About St. Paul's College
With a rapidly growing international presence, we are a U.K. based provider of online courses. Not only are these courses aimed at the broad spectrum of individuals looking to acquire a qualification in order to boost their skills and expertise, but also at businesses. In addition to helping countless individuals, we also offer a range of services to many different types of organisation. Our courses help people and businesses become the best they can be, adding value and driving professional development forward.
We are aware that many individuals and companies are unable to access the right courses or training packages to meet their needs. As an online learning platform, we wish to offer the best possible solution to this problem, providing helpful and informative courses to individuals and comprehensive training packages to businesses.See all St. Paul's College courses