Telemarketing Sales Advisor هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Learn to hone your communication skills, your ability to persuade, and techniques to personalize each sales call. This Telemarketing Sales Advisor Training will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. The course covers the basic and advanced topics in Contact Center Management that enable increase awareness and knowledge of the latest development of Contact Center Telemarketing in terms of technology as well as management concepts. Learn how to create rapport within seconds, How to close down conversations effectively when required, and also how to create a YES client. You will learn how to effectively approach a marketing telephone call and be able to build trust and loyalty from new or existing customers.

Course Curriculum: 

• Course Overview
• Verbal Communication
• To Serve and Delight
• Exceptional Things about Telephone Sales
• It’s More Than Just a Phase
• Communication Essentials
• Developing Your Script
• Pre-Call Planning
• Phone Tag and Call Backs
• Following Up
• Closing the Sale

• Upon conclusion of the course, there’s an online multiple-choice quiz assessment, which will determine whether you have passed the course. The test is marked immediately and results are published instantly (60% pass mark).

Certification:

• Certificates can be obtained at an additional cost of £9.99 for PDF, £16.99 for Printed Hardcopy format and £24.99 for Both for Both PDF and Hardcopy Certificates.