Office Management Diploma

Course details

Office Management
Our exclusive distance learning programmes have been designed to maximise flexibility and affordability. By studying online for a Level 5 Office Management Diploma, you’ll enjoy a variety of benefits which include:
Inclusion of all course materials, study aids and complete tutor support as standard for unbeatable value for money.
No fixed study schedules and no time-restrictions to worry about - ideal for even the busiest lifestyles.
Round-the-clock access to our cutting-edge online learning platform from anywhere in the world using any connected device.
Superior-quality course materials, created by a team of experienced Office management professionals and respected academics.
The chance to enrich your outlook for life, with a fully-endorsed Level 5 Office Management Diploma from a recognised body.
Learning Objectives
Office Management Diploma is a field of enormous responsibility and complexity. In order to succeeding in an capacity, candidates must possess an extensive and varied set of hard skills and managerial competencies. This exclusive course has been designed to instil the knowledge, skills and confidence necessary to pursue a rewarding career in the field. The objective of the course is to illustrate in detail the functions and objectives of office management, along with the role of the successful business operations.
Throughout this Level 5 Office Management diploma, candidates explore a variety of specialist skills and competencies such as:
This exclusive Level 5 Office Management Diploma has been designed to help ambitious candidates take existing and prospective admin careers to the highest possible level. The course consists of 11 fascinating units, each concluding with an online assessment for submission to your assigned tutor:
Unit 1 - Understanding Administrative Systems
This Unit covers the following key topics:
Administrative Systems
Characteristics of Management
Nature of Management
Levels of Management
General Principles of Management
Plus more
Unit 2 - Professional Documents
This Unit covers the following key topics:
Business Documents
Beginning the Letter
Letters Written by the Administrative Assistant
Sample Model Letters
Interoffice Memorandums and Emails
Sending Attachments
Problems with Attachments
Email Protocol for Sending Attachments
Attachment Protocol for Recipients
Email Protocol for Administrative Assistants
HTML Format Versus Plain Text
Rules for Forwarding Messages
Other Written Communications
Editing and Proofreading
Electronic Revisions
Plus more
Unit 3 - Performance Management
This Unit covers the following key topics:
Areas of Interest in Performance Management
Objectives of Performance Management
Functions of Performance Management
Benefits of Performance Management
Components of Performance Management
Plus more
Unit 4 - Meeting Management
This Unit covers the following key topics:
Preparing for Meetings
Reading the Reports
Managing Meetings
Presentation Tips
Pumping up a Presentation
Personal Development
Giving Effective Feedback
Feedback Techniques
Mastering Your Body Language
Plus more
Unit 5 - Resource Management
This Unit covers the following key topics:
Preparing for Meetings
Reading the Reports
Managing Meetings
Presentation Tips
Pumping up a Presentation
Personal Development
Giving Effective Feedback
Feedback Techniques
Mastering Your Body Language
Plus more
Unit 6 - Team Management
This Unit covers the following key topics:
Team Management
Types of Teams
Benefits of Managing Teams
Plus more
Unit 7 - Human Resource Management
This Unit covers the following key topics:
Human Resource Management
Functions of Human Resource Management (HRM)
Code of Ethics of Human Resources
Unit 8 - Change Management
This Unit covers the following key topics:
Change Management
The Change Cycle
Human Reaction to change
The Pace of Change
The Four Room Apartment
Adapting to Change
Plus more
Unit 9 - Time Management
This Unit covers the following key topics:
Prioritising your Time
Setting Goals with SPIRIT
The Dot Exercise
Planning Tips and Tricks
Setting Up a Routine
Planning Wisely
Organizing Your Files
The Batching Technique
Managing Your Workload
Workload Analysis
Plus more
Unit 10 - Customer Relations
This Unit covers the following key topics:
Customer Relations
Customer Relationship Management
A Win-Win Strategy
Get Rid of Bad Customers
Traits of a Happy Customer
Traits of a Bad Customer
Plus more
Unit 11 - Risk Management
This Unit covers the following key topics:
Risk Management
The History of Risk Management and its Concepts
The Element of Risk
Current Definitions of Risk
Uncertainty and Its Relationship to Risk
Fundamental and Particular Risks
Pure and Speculative Risks
Types of Pure Risk
Property Risks
Risks Arising from Failure of Other Individuals
Benefits of Risk Management in a Nutshell
Risk Management as a Business Factor
Plus more Updated on 20 April, 2021