IATA Airline customer service MNR Talent and Skill Development Institute
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries.
Topics :
Improved standard of customer service
Verbal and non-verbal communication skills
Customer contact techniques
Cross-cultural awareness
Managing stress
Topics :
Improved standard of customer service
Verbal and non-verbal communication skills
Customer contact techniques
Cross-cultural awareness
Managing stress
This course is no longer available.
Price: AED 3,000
Instructor led live virtual classroom online. Classes may be individual or in group.
- Locations: Al Majaz - Sharjah Bur Dubai - Dubai Al Nahda - Dubai Bur Dubai - Dubai - United Arab Emirates Sharjah - United Arab Emirates Al Qusais - Dubai
- Duration / Course length: Upto 36 Hours
- Timings: Flexible
Course details
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries.Topics :
Improved standard of customer service
Verbal and non-verbal communication skills
Customer contact techniques
Cross-cultural awareness
Managing stress Updated on 19 September, 2024
Eligibility / Requirements
Any Candidate/ Professional who wish to take up a career in Aviation ,Travel & Tourosm can pursue this training .
>No prior experience required to take this course.
Job roles this course is suitable for:
Customer Care Representative , Airline Support Specialist , passenger ground services , ground staffCourse Location
About MNR Talent and Skill Development Institute
#1 Training Institute in Dubai, UAE and India
A leading management training and research center aims at delivering innovative and cutting edge management training solutions. At MNR we are committed to the highest standards of quality in everything we do and provide a participative approach to training and development. Our partners and lead instructors at MNR have over 20 years of experience working in various business sectors with an in-depth understanding of the training and development needs of organizations and individuals. It is this knowledge and experience, coupled with commitment to providing value in everything we do that drive our ambitions to succeed.
Our Logic is based on our belief that it is important to take a deeper look at human nature and its needs to understand how to enhance and develop human thoughts and actions. Concepts like “value creation”, “knowledge needs”, and “personality enhancement” are not just empty words for us. We believe that embracing these concepts is an essential part of business behavior and a basis for long-term success.
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