Executive Assistant

Course details

Executive PA

Certificate of achievement in Executive PA Level 7. Additional CPD Accredited Certificate with 220 CPD points available with no extra study.
Executive PA Level 7 Course for the opportunity to earn an endorsed certificate from Certificate of Achievement. The field of Executive PA services is incredibly diverse, incorporating an extensive range of administrative functions. For some, it's a case of providing secretarial services for established teams in an organisational setting. For others, PA services are provided exclusively for one high-ranking executive or business owner. In both instances, responsibility and dependability lie at the core of successful secretarial and PA careers. PAs and secretaries play an important role at the heart of large and small businesses worldwide. Overseeing key administrative and communicative tasks, attention to detail is a must. As is the ability to remain calm and composed in any crisis situation, due to the challenging and often stressful nature of the role. For those who succeed in advanced secretarial and PA roles, the rewards come thick and fast. From limitless earnings potential to long-term job security to a fulfilling and enjoyable lifestyle, it's easy to understand the appeal of advanced secretarial and PA studies.
Our highest-level PA and secretarial course to date, this exclusive Level 7 Certificate is open for enrolment right now. Get to know the primary functions and responsibilities of PAs and secretaries, along with the skills and personal traits needed to thrive in the field. Take your communication skills to the next level, build a flawless eye for detail and master the art of effective time management. Develop the confidence, optimism and motivation you'll need to reach the very top of the latter as an elite PA or specialist secretary. Whether pursuing promotion or considering a career change, this Level 7 PA and Secretarial Skills certificate could help you take that next important step.

Course Outline

This intensive Level 7 Executive PA takes a fascinating look at the daily duties and responsibilities of PAs and secretarial personnel. The course consists of 21 in-depth modules, each of which concludes with an assessment you'll submit to your assigned tutor. Course content covers the following topics and areas of study:

Unit 1 The Job Functions of a PA / Secretary

• Role and Responsibilities of a PA / Secretary
• Daily Routine
• Office Supplies

Unit 2 Telephone Skills

• Telephone Usage
• Telephone Manners
• Telephone Etiquette Tips
• Domestic Long-Distance Calls
• Voice-Mail Etiquette

Unit 3 Mail Services and Shipping

• Postal Automation: Encoding for Business Mailers
• Forwarding First-Class and Other Mail
• Alternatives to Royal Mail
• Other Shipping Services

Unit 4 Travel Arrangements

• Transportation Reservations
• Finding a Reputable Agent
• Using a Travel Agent for International Travel

Unit 5 Organising Meetings

• Anatomy of a Meeting
• Types of Corporate Meetings
• Common Problems When Scheduling Meetings
• Planning for the Conference
• Preparing Conference Materials

Unit 6 Time Management

• Overview of Time Management
• Controlling Procrastination
• Maintaining an Activity List
• Creating Action Plans

Unit 7 Keeping Accurate Records

• How to Alphabetize for Filing and Indexing
• Individual or Personal Names
• File Cabinets
• Organizing Your Computer Files
• Using Documents Library

Unit 8 Writing Business Letters

• Business Documents
• Beginning the Letter
• Closing the Letter
• Hyperlinks in Email Messages
• Email Protocol for Administrative Assistants
• HTML Format Versus Plain Text
• What Messages Are Inappropriate for Business Email

Unit 9 Other Written Communication

• Reports
• Memorandum Report
• Report Templates
• Editing and Proofreading
• Electronic Revisions

Unit 10 Presentation Skills

• Good Preparation
• Starting and Ending Your Presentation
• Visual Aids
• Group Presentations

Unit 11 Communication Skills

• Nonverbal Communications
• Customer Service
• Customer Service Fundamentals
• Types of Interviews
• Question Sequence and Wording

Unit 12 Active Listening

• The Basics of Active Listening
• Understanding the Communication Process

Unit 13 Administrative Skills

• Importance of Business Environment
• Types of Business Environment
• Social Responsibility of a Business
• Business Ethics

Unit 14 Office Management & Supervision

• The Role of the Office Manager
• Building Trust with Your Team
• Typical Ethical Issues in Business
• Plant Closing Laws

Unit 15 Budgets and Managing Money

• Monitoring and Managing Budgets
• Decision Making

Unit 16 Anger Management

• What is Anger?
• The Anger Process
• Managing Anger

Unit 17 Stress Management

• Understanding Stress
• Strategies to Manage stress

Unit 18 Dealing With Difficult People Conflict Resolution

• Different Stages of Conflict
• The Role of Communication in Conflict Resolution
• Conflict Management

Unit 19 Business Ethics for the Office

• Introduction to Business Ethics
• Philosophical Approaches to Ethics
• Developing Codes for Office Ethics
• Common Ethical Dilemmas

Unit 20 Business Etiquette

• Introduction to Business Etiquette
• Proper ways for Business Dining

Unit 21 Effective Planning and Scheduling

• Introduction to Work Breakdown Structure
• Effective Project Planning
• Project Risk Management and Communication Plans

Unit 20 Microsoft Office 2016

MS Word

• Getting Started with Word
• Identify the Components of the Word Interface
• Microsoft Office Word 2016
• Word Documents
• The Word Application Window
• The Ribbon
• The Backstage View
• Task Panes
• Galleries
• Document Views
• Create a Word Document
• Creating a Blank Document
• Accessing Advanced Help Options

MS Excel

• Getting Started with Microsoft Excel 2016
• Identify the Elements of the Excel Interface
• Microsoft Excel 2016
• What are Spreadsheets, Worksheets, and Workbooks?
• The Excel Interface
• Navigation Options
• Creating a New Blank Workbook

MS Powerpoint

• Modifying the PowerPoint Environment
• Customize the User Interface
• The PowerPoint Options Dialog Box
• The Customize Ribbon Category
• Customize the Quick Access Toolbar
• Save Options
• Proofing Options
• Advanced Options

Updated on 20 April, 2021