English for Telephoning

Course details

MethodologyClass Lectures/ Workshops/ Examples from different work natures/ Group Discussions
 
Brief Description:
English for Telephoning is the ideal quick course for anyone who needs to make effective telephone calls in a business context. This intensive specialist course has especially been designed to inculcate and enhance knowledge, strategies and skills of telephoning which can enable the participants to carry out their telephonic communications aptly. This 25-hour course puts a ginormous heed on galvanizing the participants towards reaching the epitome of their professionalism as well as growth by equipping them with the most modern knowledge of telephonic mannerisms.
 
Salient Features of the course

• A wide range of stimulating exercises and hands-on tasks
• Addressing key language points, useful phrases, and strategies
• Improving upon candidates' phonetic, syntactic, and semantic knowledge
• Motivating role-plays for pair-work speaking tasks
• Warm-up and awareness-raising activities at all stages along with output with activities to encourage discussion and reflection
• Interactive exercises to practise useful phrases, vocabulary, and communication
• Realistic listening extracts

 
Learning Objectives/Outcomes
The activities in this course have been designed to help the participants learn more about the following skills:

1. Connecting calls

Telephonic basics/ identifying yourself/ making excuses
Dealing with communication problems/ giving good and bad news on the phone

1. Speaking for more clarity

Exchanging and checking information/ spelling over the phone
Saying email addresses/ how to be less direct

1. Voicemail greetings

Leaving and taking messages/ prepositions
Structuring a message/ referring to previous communications
Direct & indirect narration (reporting & reported speech)

1. Arrangements

Making and confirming arrangements/ saying times & dates
Changing an arrangement/ politeness strategies

1. Handling complaints

Making and dealing with complaints/ a technical support hotline/ tips for telephone customer care/ strategies for complaining, apologizing, and solving problems

1. Reaching agreements

Making and reacting to proposals/ talking about possibilities
Hedges (probably, I would say …) and turn taking
 
Participant is eligible for:

• Notebook and pen
• As well as any other additional material.
• Attendance certificate.

Updated on 10 April, 2023