Customer Service - Diploma

Course details

Customer Service Professional Diploma Level 5
Endorsed Customer Service Certificate of exclusive Level 5 Customer Service Diploma is our most advanced distance learning program to date. Created by a team of academics and industry veterans, this endorsed Customer Service course lays the strongest possible foundation upon which to build a rewarding career in Customer Service.
In this Customer Service Level 5course core concepts covered include identifying Customer requirements, the importance of exceeding expectations, the value of empathy in a Customer Care environment, dealing with complaints and difficult customers, problem-solving, stress management and how to transform every negative experience into a positive outcome. Study in your own time and at your own pace for an advanced Customer Service Diploma, which could transform your career prospects!
Description
Customer Service Professional Diploma Level 5
Become a qualified, capable and confident Customer Service specialist and the world really is yours for the taking! Now more than ever, it’s impossible to place too much emphasis on the importance of quality Customer Care. The support any business provides plays a direct role in nurturing Customer loyalty, identifying unhappy Customers and ultimately increasing revenues. More importantly, it’s one of the most important points of differentiation, enabling any given business to stand out from the crowd and outperform the competition. As a Customer Service specialist, it’s your job to ensure every Customer leaves with a positive and lasting impression of the business as a whole.
Customer Service - Learning Outcomes
On successful completion of this Customer Service : Level 5, the learner will be able to;
Discuss overview of key Customer Service elements
Investigate the process of listening to, questioning and confirming Customers’ needs.
Understand how to develop a Customer Service strategy
Explore a variety of effective training and development methods
Develop the knowledge and principles that underpin outstanding Customer Care
Explore techniques for building long-term Customer relations
Discuss how to turn an unprofitable Customer into a profitable Customer.
Explore the true value and impact of listening to Customers
Discuss how to professionally handling complaints from a business perspective
Explore the relationship between employee satisfaction and its resulting impact on Customer Service.
Gain or develop key transferable skills applicable in a range of industries and sectors.
Customer Service - Course Syllabus:
This Customer Service : Advanced Diploma - Level 5 course consists of following modules:
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What is a Customer Focused Organisation?
Module 4 - Developing Customer Service Strategy
Module 5 - Implementing a Service Excellence Strategy
Module 6 - Training and Development for Customer Service
Module 7 - Importance of Effective Communication
Module 8 - Building Long-Term Customer Relations
Module 9 - Dealing with Unprofitable Customers
Module 10 - Importance of Customer’s Feedback
Module 11 - Complaints Handling
Module 12 - Empowerment & Ownership
Customer Service - Course Benefits:
This Customer Service : Advanced Diploma - Level 5 has the following benefits:
Full Tutor Support
Self paced, no fixed schedules
Available to students anywhere in the world
24/7 Access to the LMS ( Learning Management System )
Easy to understand quality e-learning study materials. Updated on 20 April, 2021