Customer Service Adoney Associates
In this course we focus extensively on the behavioral, social and interactive aspects of customer service. The course starts with definitions and discussions about the importance of good service, about what customers expect and about the ability of anyone to mold their own behavior.
Next, we dissect the elements of the image projected by the person interacting with the customer and we bring it all back to learn how to behave professionally in any situation. This course emphasizes communication skills and the ability to understand and use all aspects of behavior and body language to ensure that all customer interactions remain positive and end successfully.
Course Methodology
In the first phase of the course a variety of methods such as case studies, self-awareness questionnaires, and exercises that help participants apply some of the customer service tools discussed. Delegate participation through a combination of lectures, group discussion,. The comprehensive course training manual has been developed to be practical, easy to use and facilitate learning.
Target Audience
Employees at any level of any organization who deal directly with customers, whether internal or external, and who want to hone their communication skills in a supportive and professional environment with the aim of maximizing customer satisfaction on the job
This course is no longer available.
Course details
In this course we focus extensively on the behavioral, social and interactive aspects of customer service. The course starts with definitions and discussions about the importance of good service, about what customers expect and about the ability of anyone to mold their own behavior.
Next, we dissect the elements of the image projected by the person interacting with the customer and we bring it all back to learn how to behave professionally in any situation. This course emphasizes communication skills and the ability to understand and use all aspects of behavior and body language to ensure that all customer interactions remain positive and end successfully.
Course Methodology
In the first phase of the course a variety of methods such as case studies, self-awareness questionnaires, and exercises that help participants apply some of the customer service tools discussed. Delegate participation through a combination of lectures, group discussion,. The comprehensive course training manual has been developed to be practical, easy to use and facilitate learning.
Target Audience
Employees at any level of any organization who deal directly with customers, whether internal or external, and who want to hone their communication skills in a supportive and professional environment with the aim of maximizing customer satisfaction on the job
Updated on 04 March, 2021Job roles this course is suitable for:
Customer Care Representative , care giver , Client Service ExecutiveAbout Adoney Associates
Adoney Associates Limited as a service-oriented consulting firm was established and specialized in training, management and business consulting.The firm provides value-added services to both corporate bodies and public sector in the area of training and development, recruitment/outsourcing, business plan preparation, investment analysis, business development, business registration, entrepreneurship/small scale enterprise development and socio- economic research.
OUR SERVICES
- Recruitment/outsourcing
- Business plan preparation
- Training/Human Capital Development
- Business Development
- Investment Analysis
- Market Research
- Business Registration
Customer service Related Questions
- Customer Service Manager Advanced Diploma Course LineAED 89Duration: Upto 15 Hours
- Patient Customer Service John AcademyAED 90Duration: 6 To 7 Hours
