Certified IT Support Professional

Course details

Why should I take IT Support certification?

IT Support Professional Certification allows organizations to strategize their IT policy and support for uninterrupted uptime of IT resources. For growth and development, all organizations need well-trained and efficient IT support to function effectively. Nearly every sector requires IT support professionals; to perform IT support tasks such as keeping systems in running condition and troubleshooting if any IT related problem arises to keep an office running smoothly and efficiently. Vskills provide certification for those seeking career in IT support to perform their tasks better.

How will I benefit from IT Support Certification?

Vskills Certified IT Support professional will find employment in banks, Schools, corporate, travel and tourism, hotel Industry etc as IT support staff. Practically every business needs an IT support professional and this certification can really help get a job that you deserve. The certification is designed to focus on development of employability skills essential for today's IT support professionals that inculcate organization and time management, stress management, self-analysis, self-promotion and professional development skills. It provides an opportunity for those who wish to work in an organization as an IT support professional.

Benefits of Certification

• Government Certification
• Certification valid for life
• Lifelong e-learning access
• Learning Hours: 15 hrs

How It Works

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

Test Details

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

TABLE OF CONTENT

1. Electronics basics

• Electricity versus Electronics
• Electricity Basics
• Analog electronics
• Digital electronics

2. Computer Basics

• Introduction - What is Computer?
• Characteristics of computer
• Generation of computers
• Classification of Computers
• Applications of Computer
• Representation of information
• Commonly Used Computer Terms
• Basic Operations of a Computer

3. Introducing Hardware

• Input Device
• Output Devices
• Cabinet or chassis
• Storage Devices
• Essential Technician Tools
• Troubleshooting principle

4. Chassis Or Cabinet

• Chassis types
• Form Factor
• Chassis Components
• Opening Different Chassis
• Accessing Components
• Switched Mode Power Supply (SMPS)
• Install and Replace SMPS
• Troubleshoot SMPS
• Electrostatic discharge (ESD)

5. Motherboard

• Basic Components Identification
• Form Factor
• I/O Ports and Peripheral Interfaces
• Memory Slots
• Expansion Slots
• Expansion cards
• Disk Drives Connectors
• Chipset
• POST (Power On Self Test)
• BIOS, CMOS and CMOS Battery
• Jumpers and DIP Switches
• CPU Socket
• Cooling
• Configuring the Motherboard
• Install, Replace and Maintain a Motherboard
• THE BOOTING PROCESS

6. Processor

• CPU Basics
• CPU Features
• CPU Internals
• History
• CPU technologies
• Identify the CPU
• Install or Remove CPU
• Troubleshoot CPU and Motherboard

7. Memory

• Memory Basics
• DRAM
• SRAM
• ROM
• CMOS
• Flash Memory
• Memory Packaging
• Identify your RAM
• Install RAM
• Remove RAM
• Troubleshooting Memory

8. Storage Devices

• Optical Drives – CD and DVD-ROM/R/RW and Blue ray
• Removable Storage – Tape, Flash, SD and USB
• Hybrid Drive
• Floppy Drives
• Hard Disk Drive Systems
• Formatting Hard Disk
• Drive Connector and Cables
• Install Hard Disk
• Troubleshoot Hard Disk

9. Display Devices

• Display Basics
• Formats and Interfaces
• Analog Video
• Digital Video
• Video Signals
• Monitors
• Cathode Ray Tube (CRT)
• Liquid Crystal Displays (LCDs)
• Install Monitor
• Troubleshoot Monitor

10. Keyboard & Mouse

• Keyboard Basics
• Keyboard Key Layouts
• Keyboard Technologies
• Keyboard Interfaces
• Keyboard Maintenance.
• Keyboard Troubleshooting
• Mouse Basics
• Mouse Technologies
• Mouse Interfaces
• Mouse Troubleshooting
• Mouse Maintenance

11. Printers

• Printer Basics
• The Printing Process
• Printer Types
• Dot-Matrix Printer
• Inkjet Printer
• Thermal Printers
• Laser Printers
• Printer Interfaces
• Page Description Languages
• Install Printer
• Maintaining Printer
• Troubleshooting Printer

12. Peripherals Devices

• Scanners
• TV Tuner Cards
• MFD
• Webcam
• Digital Camera
• Computer speakers
• Microphone
• UPS
• KVM

13. Laptop

• Laptop Basics
• Why a Laptop?
• Classification
• Components
• Notebook Maintenance
• Troubleshooting Notebook
• Laptop Upgrading
• Install, Upgrade or Remove Memory
• Install, Upgrade or Remove Optical Drive
• Install, Upgrade or Remove Battery

14. Operating System

• Introduction
• File and Directory
• Using Commands
• Introduction to simple batch files
• Windows XP Setup
• Windows User interface
• File and Folder Management
• Windows configuration
• Windows Accessories
• Windows Management
• Optimizing Windows
• Windows Troubleshooting
• Restore Windows

15. Networking Basics

• What is a network?
• Types of Networks
• Network Devices
• Internet Connectivity Options
• Network Cabling and Connectors
• IPv4
• TCP/IP Protocols and Ports
• Configuring IPv4 Steps
• IPv6
• Network Troubleshooting
• Command-Line Tools

Updated on 14 December, 2023