- Duration / Course length: 40 Hours Start now
- Accredited by: IAO
- Course delivery: This course is delivered in video format
Course details
This course is recently launched in July ;Course Code: AV15
About the Course: The airline industry is changing due to various reasons and so are the needs of its customers. In this fiercely competitive industry, what makes a particular airline stand apart, is the Customer Service it provides at various stages of the passenger journey. This e-learning course is designed for aspirants of this Frontline Airline Career and benefit new entrants to deliver on business objectives to meet the increased expectations of airline customers. The course is especially beneficial to the Tourism & Hospitality students & professionals.
Learning Outcomes:
After completing this course you should be able to:
- Understand Objectives of Airline customer service
- Gain knowledge about Duties of Airline Customer Service Agent
- Skills required to be a airline customer service agent
- Know about Commitments of airlines to passengers
- Understand different types of customers and how to deal with them
- Gain knowledge of Customer Service Standards
- Explain the importance of delivering personalized customer service
- Explain the benefits of self-awareness in a customer service role
- Understand the cultural differences that the staff should be aware of
- Learn techniques of effective communication and customer contact
- Use communication skills to resolve customer complaints and conflicts
- Know strategies for resolving customer complaints quickly and effectively
Employment Potential: The course primarily prepares the students for Airline Customer Service jobs in Airlines to work at Airport ; Since this is essentially a Customer Centric Course, it is also useful to get jobs in any Customer Relationship / Customer Care environment in Hotels, Car Rentals, Airports, Clubs, Tourism Organizations and Event Management, Restaurants, Casinos & even Cruise Lines.
Probable Job Roles to Apply:
- Airline Customer Service Agent
- Airport Customer Service Agent
- Hotel Customer Relationship Executive
- Customer Service Executive in Event Management
- Customer Service Executive in Clubs, Casinos
- Customer Service Executive in Car Rentals
- Tour Leader
Eligibility / Requirements
Any Higher Secondary ; However, graduates in any stream will be preferred.
Job roles this course is suitable for:
Airline Customer Service Executive , Airline Customer Service Agent , Guest Relations Executive , Customer Care ExecutiveAbout Sqilah Advanced Learning
Sqilah Advanced Learnings Pvt. Ltd.
* Aviation * Logistics * Hospitality * Healthcare * Travel & Tourism *
Sqilah, (Skills quotient in logistics, aviation and hospitality/healthcare), is a skill and knowledge building platform which helps enhance careers of thousands of professionals and aspirants in these domains. Sqilah is a brainchild of Mr Rajan Dani who created online portal with over 100 courses in Aviation, Travel, Tourism & Hosipitality in the past. He has revised and updated all the courses, added new domains and launched Sqilah Advanced Learnings Pvt Ltd along with professionals from the industry, bringing in an abundance of their experience in the varied domains. He has worked as a member of Syllabus Committee for Travel & Tourism in Pune University, worked on various Committees of Travel Agents Association of India and currently working as Honorary Domain Expert in Tata Institute of Social Sciences (TISS). The mission of the company is to bring the latest knowledge of the industry to the fingertips of our students, at an affordable price, thereby enhancing the careers of those who aspire to be the best in their professions. Sqilah aims to empower the aspirants. sqilah is a platform offers e-learning courses (self learning) that can be imbibed by the aspirant at a schedule of their choice.
