Certified Airline Customer Service Professional هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This course is recently launched in July ; 

Course Code: AV15

About the Course: The airline industry is changing due to various reasons and so are the needs of its customers. In this fiercely competitive industry, what makes a particular airline stand apart, is the Customer Service it provides at various stages of the passenger journey. This e-learning course is designed for aspirants of this Frontline Airline Career and benefit new entrants to deliver on business objectives to meet the increased expectations of airline customers. The course is especially beneficial to the Tourism & Hospitality students & professionals.

Learning Outcomes: 

After completing this course you should be able to:
 

• Understand Objectives of Airline customer service
• Gain knowledge about Duties of Airline Customer Service Agent
• Skills required to be a airline customer service agent
• Know about Commitments of airlines to passengers
• Understand different types of customers and how to deal with them
• Gain knowledge of Customer Service Standards
• Explain the importance of delivering personalized customer service
• Explain the benefits of self-awareness in a customer service role
• Understand the cultural differences that the staff should be aware of
• Learn techniques of effective communication and customer contact
• Use communication skills to resolve customer complaints and conflicts
• Know strategies for resolving customer complaints quickly and effectively

Employment Potential: The course primarily prepares the students for Airline Customer Service jobs in Airlines to work at Airport ; Since this is essentially a Customer Centric Course, it is also useful to get jobs in any Customer Relationship / Customer Care environment in Hotels, Car Rentals, Airports, Clubs, Tourism Organizations and Event Management, Restaurants, Casinos & even Cruise Lines.

Probable Job Roles to Apply:
 

• Airline Customer Service Agent
• Airport Customer Service Agent
• Hotel Customer Relationship Executive
• Customer Service Executive in Event Management
• Customer Service Executive in Clubs, Casinos
• Customer Service Executive in Car Rentals
• Tour Leader

تحديث بتاريخ 01 October, 2024