Online
- Duration / Course length: Upto 5 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Boost your call centre career with our Mastering Call Centre Essentials: A Comprehensive Online Training course. This course will equip you with the essential skills to excel in the dynamic world of call centres.The course is designed to master the art of agent and customer relationships, manage difficult clients seamlessly, and develop vital communication skills. Learn the etiquette of telephonic interactions and stay ahead of the curve by understanding the latest call centre technologies and trends. Transform yourself into a call centre expert with this in-depth, online training.
Suitable for both beginners and experienced professionals, this Mastering Call Centre Essentials course bridges the gap between conventional training and practical application. Invest in your professional growth, enhance your customer service skills, and exceed industry benchmarks with the course. Enrol now and stand out in the call centre industry!
Learning Outcomes:
Upon completion of the Mastering Call Centre Essentials course, you will be able to:
- Understand the essentials of call centre operations.
- Develop key traits of an effective call centre agent.
- Enhance skills to foster agent and customer relationships.
- Learn and apply effective telephone etiquette.
- Master communication and negotiation techniques.
- Learn strategies for managing difficult clients efficiently.
- Stay updated on call centre metrics, technology, and trends.
Mastering Call Centre Essentials
- Introduction to Call Centre
- Traits of a Call Centre Agent
- Agent and Customer Relationship
- Telephone Etiquettes
- Communication Skills
- Negotiation Techniques
- Managing Difficult Clients
- Call Centre Metrics and Benchmarks
- Call Centre Technology and Trends
- Unlimited access to the course for a lifetime.
- Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.
- Structured lesson planning in line with industry standards.
- Immerse yourself in innovative and captivating course materials and activities.
- Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.
- Flexibility to complete the Course at your own pace, on your own schedule.
- Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
This Mastering Call Centre Essentials course is ideal for:
- Aspiring call centre agents seeking foundational knowledge.
- Experienced agents aiming to boost their skill set.
- Team leaders looking to improve team performance.
- Managers desiring a refresher on call centre operations.
- Any professional aiming to improve customer service skills.
Upon course completion, a written assignment test is available. Pass the test to obtain a PDF certificate for 22 AED. Original hard copy certificates are available for an additional 35 AED. Updated on 20 October, 2023
Eligibility / Requirements
This professionally designed Mastering Call Centre Essentials: A Comprehensive Online Training course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning!
Job roles this course is suitable for:
Customer Service Representative , Call Center Representative , Call Center Agent , Technical Support Representative , Customer Care Representative , Contact Center Operator , Sales AdvisorAbout StudyHub
Who Are We?Studyhub is a premier online learning platform which aims to help individuals worldwide to realise their educational dreams. For 5 years, we have been dedicated to providing a comprehensive selection of high-quality courses designed to suit the needs of learners of all ages, backgrounds, and experience levels. We have over 1000 professionally made courses to support your career growth. More than 20000 students have chosen us as their learning platform. Born out of a passion for education and technological innovation, Studyhub has grown to become a hub for knowledge, skills acquisition, and career advancement. Our team of expert educators, industry professionals, and passionate individuals are committed to promoting a culture of effective learning. We believe in the transformative power of education, and our mission is to make the world a better place with the help of proper education.
Whether you're a student looking to enhance your academic performance or a professional seeking to expand your skillset, Studyhub is here to guide you on your learning path. Join our community today and embark on an exciting educational journey with us. Success awaits you!
Why Studyhub?
When you choose to study with Studyhub, you're investing in more than just a course—you're investing in your future. Our extensive collection of courses covers a wide array of subjects, each made with attention to detail and a clear focus on real-world applicability. We understand the dynamic nature of the global job market, and our courses reflect the most in-demand skills and knowledge areas. With us, you are not just learning; you are advancing towards your dreams.
- Chance to get extensive training from industry expert instructors
- Study anytime from anywhere at your own pace
- Upskill and enhance your earning potential by completing a course and getting a CPD accredited certificate.
- Satisfaction guaranteed
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