- Location: Bur Dubai - Dubai
- Duration: Upto 24 Hours
Course details
Customer focused service is key to Strengthening and growing relationships which leads to winning a new business.This program introduces the different facets of customer relationship management (CRM) to participants and shows them how to identify who their customers really are. It also analyzes the key components of CRM and explains how it is integrated into an organization.
Course Objectives
Explain the role of CRM in your Business
Help teams articulate their CRM goals and identify key milestones in the relationship management process.
Review several the features and benefits of various CRM systems for your Business.
Assist groups in determining how they will measure the success of their relationship management efforts.
Explain the role of CRM in your Business
Help teams articulate their CRM goals and identify key milestones in the relationship management process.
Review several the features and benefits of various CRM systems for your Business.
Assist groups in determining how they will measure the success of their relationship management efforts.
Course Outline
Connecting with Customers: Customer Relationship Management To begin, participants will look at the CRM programs they are involved in and how these programs have affected their lives. Participants will also explore the meaning of CRM and its potential value. Next, they will look at different types of CRM programs and the needs they can serve.
What Exactly Are We Managing? Requirement-Driven Product Selection During this segment, participants will look at the requirement-driven product selection process. This process requires defining the business need (or pain or problem, depending on the issue), deciding which functions are needed to meet the requirements, and then defining the products that support the selection.
Don't Leave! Strategies for Customer Retention This part of the program discusses ways to engage and retain customers. Participants will explore the four pillars of CRM and how they can use them to help others embrace the CRM plan.
How Are We Going to Do This?: Homegrown Versus the Application-Service Provider Participants will look at the advantages and disadvantages of developing an in-house program versus using an application service provider. Updated on 01 August, 2022
Job roles this course is suitable for:
Customer care professionals , sales & marketing professionals , Hospitality ProfessionalsCourse Location
About Learners Point Training Institute
LearnersPoint, Dubai, is one of the top professional skill development institutions in the Middle East with close to 2 decades of industry experience in helping organizations achieve progressive and sustainable results. Whether you’re managing top-notch technology initiatives, developing your talent pipeline, we offer customizable and time-tested learning solutions that arm you for success. As an innovator in best-practices training products and services, our portfolio of training solutions ranges from IT, project management, logistics and supply chain, human resources, finance and accounting, digital marketing, autodesk products, office administration, ERP solution, and also includes high end courses like cloud technolgies, blockchain, strategic management and mini MBA. LearnersPoint is affiliated by KHDA, Government of Dubai and is also one of the institutes to have a prestigious recognition from CPD UK. Choose from in-person or live online classroom training, we will deliver nothing but the best.
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