Price: AED 1,999
AED 2,854
Instructor led live virtual classroom online. Classes may be individual or in group.
- Location: Bur Dubai - Dubai
- Duration / Course length: Upto 24 Hours
- Timings: Enquire
Course details
Customer focused service is key to Strengthening and growing relationships which leads to winning a new business.This program introduces the different facets of customer relationship management (CRM) to participants and shows them how to identify who their customers really are. It also analyzes the key components of CRM and explains how it is integrated into an organization.
Course Objectives
Explain the role of CRM in your Business
Help teams articulate their CRM goals and identify key milestones in the relationship management process.
Review several the features and benefits of various CRM systems for your Business.
Assist groups in determining how they will measure the success of their relationship management efforts.
Explain the role of CRM in your Business
Help teams articulate their CRM goals and identify key milestones in the relationship management process.
Review several the features and benefits of various CRM systems for your Business.
Assist groups in determining how they will measure the success of their relationship management efforts.
Course Outline
Connecting with Customers: Customer Relationship Management To begin, participants will look at the CRM programs they are involved in and how these programs have affected their lives. Participants will also explore the meaning of CRM and its potential value. Next, they will look at different types of CRM programs and the needs they can serve.
What Exactly Are We Managing? Requirement-Driven Product Selection During this segment, participants will look at the requirement-driven product selection process. This process requires defining the business need (or pain or problem, depending on the issue), deciding which functions are needed to meet the requirements, and then defining the products that support the selection.
Don't Leave! Strategies for Customer Retention This part of the program discusses ways to engage and retain customers. Participants will explore the four pillars of CRM and how they can use them to help others embrace the CRM plan.
How Are We Going to Do This?: Homegrown Versus the Application-Service Provider Participants will look at the advantages and disadvantages of developing an in-house program versus using an application service provider. Updated on 01 August, 2022
Job roles this course is suitable for:
Customer care professionals , sales & marketing professionals , Hospitality ProfessionalsCourse Location
About Learners Point Training Institute
Empowering Professionals for a Dynamic Future in the UAELearners Point Academy is a premier provider of professional training and development solutions, dedicated to equipping individuals and organizations across the UAE with the skills and knowledge needed to thrive in today's competitive landscape.
A Commitment to Excellence
We offer a diverse and comprehensive range of training solutions, with a particular focus on IT, Cybersecurity, Management and Logistics, in addition to other key sectors:
- Business & Leadership: Sharpen your strategic thinking and management skills to lead with confidence.
- Finance & Accounting: Master financial analysis and reporting for sound decision-making.
- Human Resources: Optimize talent acquisition and cultivate a thriving workplace culture.
- Soft Skills & Personal Development: Enhance communication and leadership abilities for personal and professional growth.
- Supply Chain Management: Streamline operations and ensure efficient delivery of goods and services.
- Quality Management: Drive process improvement and deliver exceptional customer satisfaction.
At Learners Point Academy, we believe in a learner-centric approach, combining theoretical knowledge with practical application. Our expert instructors, drawn from industry leaders, provide personalized guidance and support to ensure optimal learning outcomes.
Tailored Learning Options
We understand that professionals have diverse learning needs and schedules.
Therefore, we offer a variety of delivery methods:
- Classroom Training: Benefit from face-to-face interaction and networking opportunities in our modern facilities across the UAE.
- Live Online Training: Participate in engaging virtual classes with real-time interaction for learners within the UAE and across the MENA region.
- In-Company Training: Customize training programs to meet your organization's specific needs and deliver them at your preferred location within the UAE.
Learners Point Academy empowers you to achieve your professional goals and drive success for your organization. Contact us today to explore our extensive course catalog and embark on your transformative learning journey! See all Learners Point Training Institute courses
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