تفاصيل الدورة
Customer focused service is key to Strengthening and growing relationships which leads to winning a new business.This program introduces the different facets of customer relationship management (CRM) to participants and shows them how to identify who their customers really are. It also analyzes the key components of CRM and explains how it is integrated into an organization.
Course Objectives
Explain the role of CRM in your Business
Help teams articulate their CRM goals and identify key milestones in the relationship management process.
Review several the features and benefits of various CRM systems for your Business.
Assist groups in determining how they will measure the success of their relationship management efforts.
Explain the role of CRM in your Business
Help teams articulate their CRM goals and identify key milestones in the relationship management process.
Review several the features and benefits of various CRM systems for your Business.
Assist groups in determining how they will measure the success of their relationship management efforts.
Course Outline
Connecting with Customers: Customer Relationship Management To begin, participants will look at the CRM programs they are involved in and how these programs have affected their lives. Participants will also explore the meaning of CRM and its potential value. Next, they will look at different types of CRM programs and the needs they can serve.
What Exactly Are We Managing? Requirement-Driven Product Selection During this segment, participants will look at the requirement-driven product selection process. This process requires defining the business need (or pain or problem, depending on the issue), deciding which functions are needed to meet the requirements, and then defining the products that support the selection.
Don't Leave! Strategies for Customer Retention This part of the program discusses ways to engage and retain customers. Participants will explore the four pillars of CRM and how they can use them to help others embrace the CRM plan.
How Are We Going to Do This?: Homegrown Versus the Application-Service Provider Participants will look at the advantages and disadvantages of developing an in-house program versus using an application service provider. تحديث بتاريخ 09 December, 2024
وظائف مناسبة لهذه الدورة
Customer care professionals , sales & marketing professionals , Hospitality Professionalsالموقع
نبذة عن معهد Learners Point Training Institute
Learners Point is a Leading Educational Institute in Dubai which has been providing trainings for different educational and management development programs, operating for more than 12 years, educating more than 10,000 students. Located at the heart of Dubai, Learners Point has made a benchmark in providing cutting edge, cost effective, relevant and timely trainings that are guaranteed to widen your scope and to ensure a bright and progressive career. At Learners Point, you are provided with latest state of the art physical facilities and a friendly learning atmosphere powered by highly qualified professionals.We pride ourselves on our service and are totally committed to providing professional, practical and very personalised tuition. We offer training for individuals, small business, large corporations and government sectors. Our specialty is personalised small group training where we provide a fun, relaxed and personal service to all our clients.
Based on our extensive experience in the market we have formulated corporate training solutions tailor made for our clients covering a wide range of topics like Customer Service, Sales and Marketing techniques, Information Technology (Microsoft Certifications, Cisco Certifications, etc), Human Resource (HR) Management Course, Languages (English, Arabic & French) and Accounting Courses to mention but a few. With our customer service approach, pre-course and post-course consulting and assessments are critical to effectively customizing our certification courses to meet your training goals.
Our all trainers have had years of experience in the training industry and have extensive knowledge in their specific training field. Whatever your needs are in relation to IT, Management, HR and Languages, we have a training course available that will suit you!
If you are looking for a professional approach to dilate your professional scope, look no further. Just join Learners Point Training Centre and learn Today the EZ Way!. عرض الجميع دورات Learners Point Training Institute
Customer Relationship Management (CRM) أسئلة ذات صلة
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