Course details
Through videos and quizzes, on this negotiation and negotiating skills course you will discover…
Understanding Negotiation
- The Three Phases
- Skills for Successful Negotiating
Getting Prepared
- Establishing Your WATNA and BATNA
- Identifying Your WAP
- Identifying Your ZOPA
Laying the Groundwork
- Establishing Common Ground
- Creating a Negotiation Framework
- The Negotiation Process
Phase One — Exchanging Information
- Getting off on the Right Foot
- What to Share
- What to Keep to Yourself
Bargaining
- What to Expect
- Techniques to Try
- How to Break an Impasse
About Mutual Gain
- Three Ways to See Your Options
- About Mutual Gain
- What Do I Want?
- What Do They Want?
- What Do We Want?
Phase Three — Closing
- Reaching Consensus
- Building an Agreement
- Setting the Terms of the Agreement
Dealing with Difficult Issues
- Dealing with Personal Attacks
- Controlling Your Emotions
- Deciding When It’s Time to Walk Away
This video course is the same course content that we deliver in our classroom negotiation skills course.
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