Negotiation Skills

Course details

This programme has been designed to help enable participants to develop the knowledge and skills necessary to negotiate on a day to day basis. It will provide participants with the skills knowledge and attributes necessary to get the best possible outcome from a range of challenging and pressurised negotiation situations.

Credit Value

• None Credits

Progression

• N / A

Specific Entry/Access and Exemptions Requirements

• There are no specific entry requirement for this programme

Certification

• Certificate in Negotiation Skills

Assessment

• Examinations

Programme Content

• Customer needs and motivations
• The sales process
• Improving individual communications
• The importance of building the right image
• Establishing value for money
• Negotiating styles
• Qualities found in negotiation
• Differences between selling & negotiation
• The essential skills of negotiation