Navigate Through Conflict Successfully

Course details

In our workplace, individuals’ needs, wants or expectations can be very different. Such differences, if not appreciated and managed properly can become conflicting situations, such as strained relationships, stress, loss of productivity, injury and high turnover of employees which can then be harmful to the organization.

This workshop is designed to give participants the practical knowledge and skills to manage conflicts, turning them into positive situations that will be an asset to the organization.

Course Objectives

In this 1-Day workshop, participants will be able:

• Understand what are conflicts and the different types
• Describe the causes of conflict and the different modes
• Apply techniques to resolve conflicts
• Apply the FORM conflict management strategies

Course Outline

Conflict Management Concept

• Understanding the basic concept of what conflict is

Types and causes of Conflict

• Analyze and understand the types of conflict that are common in the workplace

Individual Conflict Handling Styles

• Learn how to apply the 5 different conflict handling styles

Conflict Management Approach

• Using the FORM approach to conflict management

Training Methodology

Using various techniques of training methods such as facilitation, role-play, videos, activities and group discussion