Manage Quality System & Processes

Course details

On completion of this unit, learners will be familiar with the national and/or international standards on quality management and quality services adopted by organisations. Acquire the knowledge and skills in managing customer expectations, monitoring the cost of quality and assuring work processes are performing in an acceptable manner using statistical techniques.

Programme outline:

• Determine the quality system requirements at the workplace based on the adopted national/international quality standards
• Collate the customer’s expectations on quality aspects of products/services in accordance with organisational established dimensions of quality
• Apply appropriate means to communicate the customer’s expectations on quality aspects of products/services to relevant stakeholders within the organisation in accordance with organisational procedures
• Perform statistical evaluation on the work processes related to products/services quality performance using appropriate measurement and statistical analysis and disseminate the outcomes to relevant stakeholders within the organisation for decision-making
• Conduct costs of quality analysis related to the products/services and identify areas for improvement in accordance with organisational quality system requirements
• Plan quality cost saving/improvement activities to manage costs of quality at the workplace in accordance with organisational procedures
• Lead and manage co-workers/staff to achieve the desired results on costs of quality at the workplace
• Track the quality performance of the products/services in accordance with organisational quality system requirements
• Resolve issues associated with non-conformance of quality standards in accordance with organisational procedures
• Prepare reports on quality performance of the products/services to fulfil the quality system requirements in accordance with organisational procedures

Teacher & Student Ratio: 1:25 (maximum capacity)