Course details
This competency unit develops knowledge and skills to maintain professional image that aligns to and support store image and customer service standards.
It consists of the following elements:
- Maintain personal grooming
- Maintain personal hygiene
- Apply retail etiquette in dealing with customers
This unit is within the competency category of Sales and Customer Service and is one of the core modules leading to the WSQ Certificate in Retail Operations.
This module is also available in Mandarin.
Entry Requirements
Participants must be proficient in reading, spoken and written English/Mandarin.
Updated on 08 November, 2015Course Location
About Singapore Institute Of Retail Studies
The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.
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