Key Performance Indicators (KPIs)

Course details

Key Performance Indicators takes a practical approach. The course looks at how to use KPIs to convey results which show the degree to which main bottom line objectives are being met; to provide incisive knowledge allowing corrective action to be devised so that they are proactive and innovative in improving, not just operating, a process.

Key topics covered in detail include:

• KPIs and people – the philosophy
• The right KPIs
• Collecting information
• Interpretation of KPIs
• Communication, dissemination, display and targets

Target audience:

This course is written for senior managers or advisors who want to take on introducing KPIs into the medium sector business