ITIL ® Foundation + Cloud Essentials

Course details

Cloud computing has become a reality and organizations across the globe are looking for a training solution in order to build cloud competencies in their organization. The ITIL Foundation + Cloud Essentials course allows learners to have a basic understanding of ITIL service management, as well as address the business and technical perspectives of cloud computing in one condensed training course. While learning the core concepts of service management, participants also learn more about how to adopt, operate and govern the cloud. On completion of this condensed course, participants will be able to take the ITIL Foundation Exam and the CompTIA Cloud Essentials™ Exam and enjoy the recognition and benefits of both ITIL and Cloud Computing expertise and professional status.

Course Description:

This exciting and condensed 4-day classroom-based course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations by using an engaging, case study based approach. The course also addresses the business and technical perspectives of cloud computing— how to adopt, operate and govern the cloud.

At the end of the course, learners will be taking 2 exams: One for ITIL Foundation, which is a requirement forentry into the future ITIL Intermediate level training courses, and one for the associated CompTIA Cloud Essentials™ Exam.

Audience:

• The ITIL Foundation + Cloud Essentials course will be of interest to:
• IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT
• Developers, Service Providers, System Integrators, and Stakeholders.

Learning Objectives:

The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. At the end of this course, you will be able to: • Identify the key principles and concepts of IT Service Management.

•  Identify the benefits of implementing ITIL in an organization.
•  Identify the Service Management processes and how they map to the Service Lifecycle.
• Identify the basic concepts and definitions related to the Service Lifecycle.
•  Identify the activities and roles involved with the Service Lifecycle.
•  Identify the relationship of each component of the Service Lifecycle and how they map toother components.
•  Identify the factors that affect the effectiveness of the Service Lifecycle.