ITIL ® Foundation Certificate

Course details

This entry-level provides an excellent introduction to the latest version (version 3) of the IT Infrastructure Library (ITIL®). 

It covers all of v3 Lifecycle, including Service Strategy, Design, Transition, Operation and Continual Service Improvement. 

It also provides the opportunity to gain a highly respected, and valuable industry recognised qualification. The course duration is 3 days, with the formal examination scheduled for the afternoon

Who Should Attend:

This course is suitable for all levels of IT Staff.

It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management. 

It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management. 

This course is suited for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).

Objectives:

Attendance on this course will enable participants to:

• Understand the key principles and terminology used within ITIL®
• version 3
• Understand why ITIL®  become so important today
• Describe the key IT Service Management processes, roles and responsibilities and the interfaces between them
• Explain the key benefits of an IT Service Management based approach to Service Management
• Describe some of the practical issues and costs associated with an IT Service Management implementation
• Pass the v3 Foundation Certificate examination

Exams & Qualifications:

The examination board is the Information Systems Examination Board (ISEB), which is a part of the British Computer Society (BCS)

The qualification gained is the internationally recognised ISEB Foundation Certificate in ITIL® 

The examination is a one-hour 40 question multiple examination (65% required to pass)