Course details
This entry-level provides an excellent introduction to the latest version (version 3) of the IT Infrastructure Library (ITIL®).
It covers all of v3 Lifecycle, including Service Strategy, Design, Transition, Operation and Continual Service Improvement.
It also provides the opportunity to gain a highly respected, and valuable industry recognised qualification. The course duration is 3 days, with the formal examination scheduled for the afternoon
Who Should Attend:
This course is suitable for all levels of IT Staff.
It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management.
This course is suited for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).
Objectives:
Attendance on this course will enable participants to:
- Understand the key principles and terminology used within ITIL®
- version 3
- Understand why ITIL® become so important today
- Describe the key IT Service Management processes, roles and responsibilities and the interfaces between them
- Explain the key benefits of an IT Service Management based approach to Service Management
- Describe some of the practical issues and costs associated with an IT Service Management implementation
- Pass the v3 Foundation Certificate examination
Exams & Qualifications:
The examination board is the Information Systems Examination Board (ISEB), which is a part of the British Computer Society (BCS)
The qualification gained is the internationally recognised ISEB Foundation Certificate in ITIL®
The examination is a one-hour 40 question multiple examination (65% required to pass)
Updated on 08 November, 2015Course Location
About Irish Computer Society
The ICS provides its members with:
- An independent representative voice
- Independent means of keeping up-to-date
- Resources for professional development
- A network of contacts in the ICT sector
- Europe-wide professional recognition
- Guidance on professional standards.
The ICS also works to advance and promote computer literacy throughout the Irish population by:
- Providing a means for current and potential computer users to achieve certified qualifications
- Encouraging the continuous development and availability of ICT curricula, and the use of appropriate ICT throughout the education system
- Furthering Ireland's economic, educational and cultural participation in the worldwide Information Society.
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