Course details

Overview

The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching, and reporting.

Audience Profile

This course is intended for inpiduals who plan to implement, use, maintain, or support Microsoft Dynamics CRM in their organization. The course is intended for anyone who wants to gain foundational knowledge of Microsoft Dynamics CRM 2011.

At Course Completion

After completing this course, students will be able to do the following:

  • Describe at a high level key Microsoft Dynamics CRM concepts.
  • Explain how customer records, addresses, notes, attachments, connection records, and activities are recorded in Microsoft Dynamics CRM and how to configure personal options.
  • Work with records and views.
  • Use Microsoft Dynamics CRM for Outlook to track and synchronize items and manage offline capability.
  • Search and report on Microsoft Dynamics CRM data.

Course Outline

  • Module 1: Microsoft Dynamics CRM Concepts
  • Module 2: Working with the Application
  • Module 3: Working with Records
  • Module 4: Microsoft Dynamics CRM for Microsoft Office Outlook
  • Module 5: Searching and Reporting
Updated on 29 April, 2018

About Nahda International Academy

By keeping pace with the contemporary benchmarks of learning, training and skill development, NAHDA International Academy aims to incorporate the advance employment of the modern day converged technologies to maximize the development of its students. The learning and training is carried out in a manner to ensure the global standards of current era's requirements of education and professionalism. The Academy safeguards the concept of active, creative and interactive learning with the provision of vigorous and productive environment.

To enable its pupils to have a stand-out future and fortune, NAHDA International Academy has collaborated with high ranked Schools, Universities, reputed experts of knowledge and technology, professional trainers and development enthusiasts. The Academy is known for its quality education and innovative environment enriched with passion and inventiveness. The educating process is carried out in a way that empowers the individual to exhibit his/her very potential by protecting that individual's unique pattern of thinking and creations. 

To meet the present day demands of integrated world and education, NAHDA International Academy has partnered with the world class Universities and institutions around the world including the universities of United Kingdom, United States of America, Europe, Asia and Africa e.g. Frederick University, London School of Marketing, The University of Northampton, The University of Bedfordshire, Atlantic International University, EduQual, Excel High School, Alliance International University This attribute of NAHDA International Academy contributes to be the reason of it managing to stand tall in the highly competitive environment in the region.

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