Introduction to Microsoft Dynamics CRM هذه الدورة تدرس باللغة الإنجليزية

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Overview

The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching, and reporting.

Audience Profile

This course is intended for inpiduals who plan to implement, use, maintain, or support Microsoft Dynamics CRM in their organization. The course is intended for anyone who wants to gain foundational knowledge of Microsoft Dynamics CRM 2011.

At Course Completion

After completing this course, students will be able to do the following:

• Describe at a high level key Microsoft Dynamics CRM concepts.
• Explain how customer records, addresses, notes, attachments, connection records, and activities are recorded in Microsoft Dynamics CRM and how to configure personal options.
• Work with records and views.
• Use Microsoft Dynamics CRM for Outlook to track and synchronize items and manage offline capability.
• Search and report on Microsoft Dynamics CRM data.

Course Outline

• Module 1: Microsoft Dynamics CRM Concepts
• Module 2: Working with the Application
• Module 3: Working with Records
• Module 4: Microsoft Dynamics CRM for Microsoft Office Outlook
• Module 5: Searching and Reporting