Interviewing Skills

Course details

This course is designed for anyone who is involved in the interviewing process, at initial intake, and or internal promotion interviewing stages. It is designed to direct participants through the different stages of the selection process and improve their Interviewing Skills.

It will also ensure that they have the ability to score and evaluate candidates in assisting them in making confident recruitment decisions. Participants will essentially ‘learn by doing’. Feedback from fellow participants and the trainer will suggest strengths and development areas.

The training methods employed will centre on developing a highly interactive environment where participants will learn through a combination of short presentations, interactive discussion, individual/group exercises and role-plays structured within a 'safe' learning environment.

Participants prepare for this course by becoming familiar with the job descriptions and person specifications of the jobs they normally interview for and also being aware of the interview system already in place.

“This was an excellent course, course tutor has a great knowledge in the area.”

Course Benefits

• Ensure a more professional approach to staff selection
• Develop an approach to devising the structured interview, ensuring clear guidelines and methods are in place
• Review and update categories of questions; including competency-based questions
• Understand the key aspects of employment law within an interview
• Develop confidence in note taking and selection decisions

Course Programme

PRE INTERVIEW

• Job & Person Specification
• Curriculum Vitae
• Competency–Based Approach
• Isolating Job-specific competencies, Designing and Asking Competency-Based Questions
• Employment Law

CONDUCTING THE INTERVIEW

• Timing and Environment of the Interview
• Interviewing Techniques: (Format / Rapport / Active Listening / Perceptions – Halo Effect/
• Body Language/ Non verbal Communication / Assertiveness)
• Questioning Techniques - (Open / Closed / Hypothetical / Probing challenging candidates)
• Closing the Interview

POST INTERVIEW

• Writing up the Interview
• Evaluating the Candidate
• Communicating at the interview – What are the difficulties?
• General principles of interviewing, approach, preparation, structure and reporting
• Questioning techniques, listening skills
• Body language
• Disciplinary interviews and grievances – Preparation, conduct and follow-up
• Discipline, appraisal and exit interviews
• Introduction to Labour Law