Course Overview

Effective communication skills for conflict situations are an integral part of any customer facing job role and vitally important to business success. That’s why training your staff to avoid and resolve conflict just makes good business sense. This qualification is designed to provide an introduction to the key principles of conflict handling, these knowledge based qualifications give students an insight into business.

During the programme learners will cover:

  • Understanding the meaning and causes of conflict
  • Internal and external customer conflict
  • The cost of conflict
  • Resolving conflict
  • Communicating effectively during conflict
  • Preventing conflict through communication
  • Avoiding conflict across a wide range of industry sectors


Assessment will determine whether learners have achieved the standard required to obtain a City & Guilds International Introductory Award in Conflict Handling.

Why choose Quantum?

Quantum Human Resource Consultancy was founded in March, 2010 and is located at Sheikh Zayed Road, Dubai, U.A.E.

At Quantum, we believe in providing our clients with the best possible solutions for their organization. We believe in quality and providing customers and clients with what they need to improve their workplace performance and personal growth. Our commitment to quality is seen across everything we do, including teaming up with world class training bodies such as Institute of Leadership and Management –ILM – UK, City & Guilds – London, National Safety Council – US. We are also approved with Dubai Corporation for Ambulance Services (DCAS), Trakhees, and General Civil Aviation Authority (GCAA) – UAE. We guarantee you or your organisation impactful training, enhanced performance and measureable results.

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