International Introductory Award in Conflict Handling هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Course Overview

Effective communication skills for conflict situations are an integral part of any customer facing job role and vitally important to business success. That’s why training your staff to avoid and resolve conflict just makes good business sense. This qualification is designed to provide an introduction to the key principles of conflict handling, these knowledge based qualifications give students an insight into business.

During the programme learners will cover:

• Understanding the meaning and causes of conflict
• Internal and external customer conflict
• The cost of conflict
• Resolving conflict
• Communicating effectively during conflict
• Preventing conflict through communication
• Avoiding conflict across a wide range of industry sectors

Assessment

Assessment will determine whether learners have achieved the standard required to obtain a City & Guilds International Introductory Award in Conflict Handling.