Improving Service Delivery With Kanban Method Training

Course details

Kanban is an approach to change management that works around the principle of minimal resistance, and encourages ongoing incremental and evolutionary changes to your current system. It creates order out of chaos, with its clear emphasis on prioritization and defining focus. Workflow and process problems are identified, and solutions are uncovered so that product delivery is streamlined and made consistent.

Improving Service Delivery with Kanban method is in accordance with Scrum guides and LeanKanban University. The courseware is designed to include the necessary amount of information to create sufficient skills to start using the Kanban method in your organization. This course is the official training class of LeanKanban University, founded by David Anderson – author of the Kanban method. All participants will receive the official internationally recognized certificate of attendance from LeanKanban University.

Agenda

• Overview of Kanban method
• History, principles, values
• Internal and external sources of variability and dissatisfaction with the process
• Analysis between system’s demand and capacity
• Risk management with Kanban: Classes of Service
• Kanban system design
• Ticket design
• Kanban boards design
• Limiting work in progress (WIP)
• Making policies explicit
• Little's Law
• Cumulative Flow Diagram
• Lead time distribution chart
• Control chart
• Queues, flow control, metrics, measurements
• Meetings in Kanban
• Full-scale simulation of Kanban system

Who Can Attend?

This program is designed for professionals who are responsible for process optimization, business performance and project management: managers, IT directors, heads of departments, middle managers, team leaders, project managers, technical managers, engineers, and anyone who is interested in the results of the work of the various groups of people. Also, this training will be useful to ScrumMasters, who want to help their teams to get to the next level.

Training is particularly suitable for those who:

• Want to start working with Kanban systems and are looking for initial support,
• Are already using a Kanban system and want to check whether its implementation matches to the best practices in the industry, and wish to get new ideas to improve their system.

Besides that, training helps synchronize understanding of Kanban for all participants and introduces a common "language" of terms – they can equally understand the terms, practices, and, most importantly, the purpose of process improvement using Kanban systems.