Importance of Effective Communication

Course details

Effective communication plays a key role at the heart of every successful business. Both internally and externally, the business must make sure that everyone is on the same page. Strong communication ensures that every member of the workforce understands and contributes to the firm’s collective goals. It also paints a positive picture of the business in the eyes of customers, investors and stakeholders in general. A business cannot simply operate in silence and expect to get by. Nor can poor communication standards sustain a business long-term. For an organisation to reach its full potential, it is important to approach communication standards proactively, rather than passively.
This advanced tutorial is ideal for business owners, managers and supervisory staff at all levels. Explore a dissection of effective communication strategies, along with their value and importance from a modern business perspective. Study proactive communication to the internal and external customer alike, along with the potential risks of poor communication standards.

Objectives

• Discuss the importance of effective communication in an organisation
• Discuss how to develop an effective communication strategy

Programme Content

Topics:

• Developing a Communication Strategy
• Communicating Service to External Customers
• Communication of Service Quality to the Internal Customer
• Training Material

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials
• The benefit of applying for NUS extra Discount Card.

Updated on 12 November, 2017