تفاصيل الدورة

Effective communication plays a key role at the heart of every successful business. Both internally and externally, the business must make sure that everyone is on the same page. Strong communication ensures that every member of the workforce understands and contributes to the firm’s collective goals. It also paints a positive picture of the business in the eyes of customers, investors and stakeholders in general. A business cannot simply operate in silence and expect to get by. Nor can poor communication standards sustain a business long-term. For an organisation to reach its full potential, it is important to approach communication standards proactively, rather than passively.
This advanced tutorial is ideal for business owners, managers and supervisory staff at all levels. Explore a dissection of effective communication strategies, along with their value and importance from a modern business perspective. Study proactive communication to the internal and external customer alike, along with the potential risks of poor communication standards.

Objectives
  • Discuss the importance of effective communication in an organisation
  • Discuss how to develop an effective communication strategy
Programme Content

Topics:
  • Developing a Communication Strategy
  • Communicating Service to External Customers
  • Communication of Service Quality to the Internal Customer
  • Training Material
Course Benefits:
  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials
  • The benefit of applying for NUS extra Discount Card.
تحديث بتاريخ 12 November, 2017

المتطلبات

No prior knowledge is required to take this course.

نبذة عن معهد CPD Courses

Who We Are

Certifications for Professional Development (CPD) specialises in distance learning opportunities for ambitious professionals. Whether perusing promotion or considering a new career direction, we can help you reach your full potential.

Our Aim

  • Our primary goal is to make ongoing professional development affordable, accessible and enjoyable, by providing premium online study programs for the lowest possible prices.
  • Dedication to professional development has become a key identifier in the eyes of decision-makers globally. At CPD, we provide professionals at all levels with the opportunity to grow, develop and illustrate their commitment to continuous improvement.
  • Every course we offer provides you with the chance to earn a recognised qualification or certificate of completion. We also provide expert tutor support every step of the way, in order to maximise the value of our exclusive e-learning programs. 
  • Limitless training opportunities, limitless potential – take control of your future today with the help of CPD.
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