Implementing a Service Excellence Strategy

Course details

Putting a new customer service strategy into action can be exciting and daunting in equal measures. Not to mention, considerably more complex than most expect. The reason being that service excellence strategies must involve each and every member of the workforce from top to bottom. The customer journey is influenced not only by those they come into contact with, but also every employee and manager across the entire business. For a customer service strategy to work therefore, absolutely everybody needs to be on the same page. One united workforce, working towards the same goals and targets with the same vision and priorities in mind.
This insightful tutorial is ideal for business owners, managers, supervisors, team leaders and anyone working in an HR capacity. Discover how to effectively market a service excellence strategy, both internally and externally. Explore the key principles of effective implementation strategies, how to introduce service excellent programmes to employees and how to motivate the entire workforce to push for the success of the scheme.

Objectives

• After the completion of this course learners will be able to:
• Explore the steps involved in implementing a service excellence strategy

Programme Content

Topics:

• Continuous Improvement
• Engender Ownership
• Establish a Steering Group
• Marketing a Service Strategy
• Introducing the Programme to Employees

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials
• The benefit of applying for NUS extra Discount Card.

Updated on 24 October, 2017