ILM Customer Service & Business Communication, Level 2 Unit Courses SitesPower Training Institute
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    Course details

    Course Overview

    The ILM Level 2 units are concise qualifications designed to give learners a basic knowledge of the various roles, functions and responsibilities in customer service and business communication. 

    Target Audience

    Practicing or aspiring supervisors who wish to develop team leading skills.

    Prerequisites 

    There are no formal entry requirements, but participants will normally be either practicing or aspiring team leaders or supervisors with the opportunity to meet the assessment demands, and have a background that will enable them to benefit from the program.

    International Curriculum

    Official ILM Curriculum, Institute of Leadership & Management

    About ILM

    The Institute of Leadership and Management is Europe's leading awarding body for leadership and management qualifications. More people in the UK gain leadership and management qualifications with ILM than from all other awarding bodies in the UK combined.

    ILM qualifications bring about practical benefits because they focus on improvement – improvement of leaders and managers in their roles, improvement in the teams they lead and in the products and services they provide, and improvements in organizations and the way they operate.

    *Please note: ILM Vocationally Related Qualifications (VRQs) are part of the Qualifications and Credit Framework applicable in England, Wales and Northern Ireland, providing successful candidates with transferable qualification credit.

    Track Contents: (Minimum 3 Credits)

    ILM L2 MANAGING YOURSELF
    ILM # 8000-269
    7 hrs, 1 Credit

    • SECTION 1 PALNNING YOUR OWN WORK TOACCOMPLISH PERSONAL AND TEAM OBJECTIVES
    • SECTION 2 MANAGING YOUR STRESS EFFECTIVELY

    ILM L2 DIVERSITY IN THE WORKPLACE
    ILM # 8000-261
    3.5 hrs, 1 Credit

    • SECTION 1 MANAGING THE CULTURAL CONTEXT OF DIVERSITY
    • SECTION 2 UNDERSTANDING THE REQUIREMENTS OF THE REGULATORY FRAMEWORK
    • SECTION 3 SUPPORTING DIVERSITY IN THE WORKPLACE 

    ILM L2 SATISFYING CUSTOMER REQUIREMENTS
    ILM # 8000-275
    12 hrs, 1 Credit

    • SECTION 1 APPRECIATING THE VALUE OF GOOD CUSTOMER RELATIONS
    • SECTION 2 ASSURING THE QUALITY OF GOOD CUSTOMER RELATIONS
    • SECTION 3 UNDERTAKING QUALITY IMPROVEMENT PROCESSES

    ILM # 8000-271
    2 hrs, 1 Credit

    • SECTION 1 UNDERSTANDING THE LEGAL FRAMEWORK OF CUSTOMER RELATIONS
    • SECTION 2 RESOLVING CUSTOMER RELATIONS ISSUES

    ILM L2 PROVIDING QUALITY TO CUSTOMERS
    ILM # 8000-257
    3.5 hrs, 1 Credit

    • SECTION 1 RECOGNISING THE IMPORTANCE OF QUALITY
    • SECTION 2 USING THE TOOLS OF QUALITY ASSURANCE
    • SECTION 3 IMPLEMENTING IMPROVEMENTS TO QUALITY SYSTEMS 

    ILM L2 WORKPLACE COMMUNICATION
    ILM # 8000-265
    5 hrs, 1 Credit

    • SECTION 1 UNDERSTANDING THE CONTEXT OF COMMUNICATION 
    • SECTION 2 DEVELOPING EFFECTIVE COMMUNICATION SKILLS
    • SECTION 3 ENSURING APPROPRIATE RECORD KEEPING

    ILM L2 BRIEFING THE WORK TEAM
    ILM # 8000-253
    2 hrs, 1 Credit

    • SECTION 1 UNDERSTANDING THE ESSENTIAL ELEMENTS OF A SUCCESSFUL TEAM BRIEFING
    • SECTION 2 DELIVERING A SUCCESSFUL TEAM BRIEFING
    • SECTION 3 USING TOOLS FOR SUCCESSFUL TEAM BRIEFINGS

    About SitesPower Training Institute

    About SitesPower

    Resulting from our proven track record of customer satisfaction, SitesPower has been granted numerous international, elite authorizations and achievements in the short time since launching in 2001, not to mention having our courses Accredited by the Ministry of Education.  As an independent training provider, rather than a franchisee, these are true accomplishments. Authorizations include PMI, ILM (UK), Microsoft, RedHat, EC-Council, ITIL (EXIN), City & Guilds, AutoDesk, Adobe & ICDL.

    See all SitesPower Training Institute courses

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