Course details

This course will present basic and intermediate level knowledge to help users in administrator and operator roles of the product to develop the foundation knowledge they need to successfully leverage this product in their managed environments.

Course Outline

1 - Product introduction

  • IBM Endpoint Manager

2 - Architecture

  • Logical and common
  • Windows and SQL Server
  • RHEL and DB2
  • Mailboxing

3 - Operations

  • Console navigation
  • Workflow
  • Actions
  • Groups and baselines
  • Console preferences and filters
  • Analyses and settings
  • Dashboards and Web Reports

4 - Patch management

  • Overview
  • Patching Windows systems
  • Patching other platforms
  • Advanced topics
  • Reporting and metrics

5 - Site management

  • Product licensing
  • Content sites
  • Site governance

6 - Operator administration

  • Console and content security
  • Server and console communications
  • Managing operator accounts

7 - Configuration

  • Server configuration
  • Relay configuration
  • Client configuration

8 - Troubleshooting

  • Resources and logs
  • Use case scenarios

Target Audience: This basic course is for individuals who are new to the Endpoint Manager platform (inclusive of ITEM, TEM, and BigFix).

Updated on 08 November, 2015

About New Horizons Ireland

With a very convenient location next to Jervis street in Dublin 1, we offer a wide range of IT and business skills courses and we can also send our instructors to your location.

We are 100% Irish owned, but we are also part of the largest independent IT Training Provider, New Horizons Computer Learning Centres who deliver more courses than any other IT training company.

Because we're local, we understand the needs of business and individuals in our community. Whether you choose to take classes in person or online, you're always welcome to call or stop by.

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