IBM Endpoint Manager 9 Platform Fundamentals

Course details

This course will present basic and intermediate level knowledge to help users in administrator and operator roles of the product to develop the foundation knowledge they need to successfully leverage this product in their managed environments.

Course Outline

1 - Product introduction

• IBM Endpoint Manager

2 - Architecture

• Logical and common
• Windows and SQL Server
• RHEL and DB2
• Mailboxing

3 - Operations

• Console navigation
• Workflow
• Actions
• Groups and baselines
• Console preferences and filters
• Analyses and settings
• Dashboards and Web Reports

4 - Patch management

• Overview
• Patching Windows systems
• Patching other platforms
• Advanced topics
• Reporting and metrics

5 - Site management

• Product licensing
• Content sites
• Site governance

6 - Operator administration

• Console and content security
• Server and console communications
• Managing operator accounts

7 - Configuration

• Server configuration
• Relay configuration
• Client configuration

8 - Troubleshooting

• Resources and logs
• Use case scenarios

Target Audience: This basic course is for individuals who are new to the Endpoint Manager platform (inclusive of ITEM, TEM, and BigFix).