Human Resources Management Skills

Course details

This course will give a broad overview of Human Resources in retail and will take a very practical approach as those participating are unlikely to be HR professionals and will need practical information to assist them on a daily basis. The format of the day will be training based, however, it will also include a large portion of professional discussion around the HR issues that each participant faces on a regular basis. Participants should be in at least a supervisory position, ideally management role.

OBJECTIVES

• To develop and enhance participants’ knowledge in many areas of HR
• To provide participants with practical tools to assist the with daily HR issues
• To ensure participants are confident when dealing with staff on HR matters
• To enable participants to develop a positive HR culture within their Business

SUMMARY CONTENT

• HR in the retail environment
• Strategic HR
• HR Policies
• Managing and Developing People
• Relating personally and professionally to colleagues
• Understanding personality types
• Handling Discipline and Grievance
• Designing and implementing an effective Recruitment and Selection process
• Preparing for and conducting an Appraisal Interview
• Performance Management
• Motivation
• Communication and Staff Involvement35.