Hotel & Hospitality Management Certifications

Course details

Hotel Management Course in Rawalpindi In
Islamabad (Rawalpindi, Peshawar)

Institute of Professional and Technical Studies (IPATS)

COURSE DETAILS

Training Course Content
This Hospitality & Hotel Management course will include the following content:
Introduction
The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy
Organisation of the Hotel Workplace
Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation
Staff Management in Hotels
Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure
Control Systems
Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods
Front Desk Management (Reception)
The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc
Servicing Rooms and General Cleaning
Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation
Building and Facility Management
Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms
Activities Management
Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism
Food Service
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints

Hotel Management Course in Rawalpindi In Islamabad (Rawalpindi, Peshawar) Hotel & Hospitality Management Course Course Contents of Hotel & Hospitality Management: 1. INTRODUCTION TO HOTEL & HOSPITALITY MANAGEMENT Designed to build an understanding of the hospitality industry by examining the management skills needed to succeed in the i 2. SANITATION Provides foodservice personnel with basic sanitation principles; understanding personal hygiene; sanitizing of eating and drinking utensils; food bacteriology; emergency pathogens; prevention of illnesses; HACCP, accident prevention; establishing policies and procedures; and checking age identification. 3. FOOD SERVE SAFE CERTIFICATION Provides foodservice personnel with basic sanitation principles; understanding personal hygiene; sanitizing of eating and drinking utensils; food bacteriology; emergency pathogens; prevention of illnesses; HACCP, accident prevention; employee training; sanitary and safe foodservice of the customer, legalities of the employer, the law and your responsibility; reasonable care; establishing policies and procedures; designing an alcohol responsible program; and checking age identification. 4. PRACTICUM I Designed to provide the student with supervised on-the-job training, exposure to organizational, management, internal workings, and services offered through an approved organization. AND BEVERAGE MANAGEMENT Designed to move the student through the various management steps involved in food service. Food production issues are studied from a managerial point of view. Standards in food production and beverage service are a focal area of the course. This course is designed to build the skills necessary to operate a successful and profitable food service operation. 6. FACILITIES ENGINEERING Introduces students to facilities engineering and why hospitality managers need to be aware of basic engineering principles and tools to enable them to make decisions regarding the operations of their facility. II Designed to provide the student with supervised on-the-job training, exposure to organizational, management, internal workings and services offered through an approved agency. OPERATION MANAGEMENT The class covers the study of broad-based hotel and motel management operations reviewing development, pre-opening, marketing, departmental operations, and organizational structure. Includes work in training, staffing, work improvement techniques, motivating, organizing, planning, and scheduling. & CLUB MANAGEMENT Introduces the student to these exciting and dynamic segments of the industry and the career choices available after visits to various properties and the behind-the-scenes look at how they are run. 10. HOSPITALITY COSTING, PRICING, AND FINANCIAL MANAGEMENT Designed to move the student through the various management steps involved in developing a financially successful hotel, restaurant, resort, spa or other hospitality business. This course presents methods and principles for accurately pricing goods and services, controlling costs, and maximizing profits. Hotels, restaurants, 

Bar managers
Catering managers
Hotel management trainees
Housekeeping supervisors
Manager, health and leisure department
Marketing consultants
Night auditor
Personal assistant to hotel manager
Personnel and training officers
Public relations officers
Purchasing officers
Restaurant supervisors and managers


Hotel Management Course in Rawalpindi In
Islamabad (Rawalpindi, Peshawar)

Institute of Professional and Technical Studies (IPATS)
  Updated on 27 May, 2019