Higher Certificate In Science In Information Technology Support

Course details

If you have an interest in how computers work, if you like solving Information Technology (IT) problems and enjoy working with people using computers then this programme is for you. It is a long-standing and recently updated programme exploring how computer systems work and communicate, how they are used in a variety of organisations and how to solve problems encountered by people using these systems.

On graduating you will have the necessary skills to:

• Provide user support, including help-desk operations
• Use, understand, configure and troubleshoot Local Area Networks (LANs)
• Install, configure & update software applications in a Windows and Linux operating environment
• Use and support standard office automation tools
• Write a basic structured software application
• Design and create a database
• Install and troubleshoot elements of a computer system in a standalone or integrated environment
• Provide IT user training

Through elective choices you may further develop your software development or web development skills.

Programme Modules

The programme will be delivered using a mix of lectures and tutorials, lab practicals, class discussion, projects, activity-based learning, problembased learning, case-study analysis and structured exercises.

Programme modules

Year 1:Fundamentals, Learning to Learn, Software Development 1 & Computer Applications

Year 2: IT Training, Operating Systems 2, Database Systems, Networks 2, Mathematics, IT Work Project/ Experience & Software Development 2 or Multimedia

Career Opportunities

You will be able to work as an IT Support Technician, an IT Trainer or on an IT helpdesk in lots of different companies or organisations.

Our students work in companies or organisations such as Port West, Ballina Beverages, Smyths Toys, Hollister, Allergan, Intel, HP, PayPal, Microsoft, city and county councils and many more.