Handling Employee Grievances and Discipline

Course details

Workplace grievances may occur as long as there is an employer-employee relationship. Anything that can be deemed as unfair treatment to the employees can be classified as grievances. When grievances are not identified and handled amicably, employee morale can be affected, leading to lower engagement level and productivity, and higher attrition as employees lose confidence with the leadership.

Disciplinary action is sometimes necessary so that employees who infringe on workplace rules recognise personal and team accountabilities, which would groom them into true professionals. Grievance handling and disciplinary actions are both challenging aspects of people management, but it has got to be done when the need arises. All managers, supervisors and team leaders have to face up to such difficult employee situations at one point or another in their career.

This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance.

How Will You Benefit?

After the workshop, you will be able to:

• differentiate between grievance and disciplinary situations
• determine and plan the appropriate course of action to take
• resolve the situation with confidence and with positive impact on the team

What You Will Learn

Grievance Mediation

• What is grievance?
• How grievance develops
• Approaches to handling grievance
• Grievance handling principles
• Handling grievance mediation discussion

Taking Disciplinary Action

• Setting ground rules
• Purpose of the Code
• Approach to discipline
• Terminology used in discipline
• Principles to adhere to when handling disciplinary situation
• Classification of misconduct
• Progressive discipline

Handling Common Situations

• what happens when there is no rule?
• how to handle excessive medical leave?
• how do I know whether my action is appropriate?

Holding Disciplinary Sessions

• specific objectives of the discussion session
• guidelines to conduct a disciplinary session
• common types of disciplinary penalties

Redress Against Unfair Dismissal for PMEs

• highlights on Employment Act changes on 1 April 2014