Facilitation Skills

Course details

Facilitation is the art of achieving success in groups through engagement and structured processes. It is a process that trainers, team builders, managers and others use to add content, process and structure to meet the needs of individuals and teams and enable them to achieve their objectives effectively. With increasing pressure on organisations to produce results quickly, the role of the facilitator has changed. Part of this change is the ability to motivate a permanent or virtual team of highly qualified people to share their expertise. These groups and individuals need to learn and develop, solve problems, manage conflict, gather information, plan strategies or simply reach consensus. With this in mind, they need the guidance of well trained facilitators who can plan, guide and manage such meetings.

Content

• Defining what facilitation means
• Exploring the difference between facilitation, instruction, management and direction
• Identifying the competencies associated with effective facilitation
• Learning how to help others to visualise, sort and prioritise complex information
• Learning how to manage the environment
• Learning how to encourage participation
• Learning how to provide positive feedback
• Learning how to manage conflict situations
• Role play and discussion

Target Audience

Facilitation Skills is aimed at managers, trainers, instructors and facilitators and others who deal with groups and teams in order to achieve organisational objectives and goals.