English for Office Administrative Personnel

Course details

 The course covers topics common to typical office activities, as well as more personal areas related to office work, such as socialising or greeting visitors and making them feel comfortable. The course also aims to develop the participants’ general knowledge of social customs and attitudes of the English-speaking world.

The basic aim of English for Secretaries and Administrative Personnel is to develop language skills (listening, speaking, writing and reading) in English, while at the same time focusing on the central need of the secretary and office worker: to receive and to transmit information precisely and efficiently.

Course Contents – English for Office Administrative Personnel :

Locating people

• Making and receiving calls
• Telephone expressions

People at Work

• Places in a company
• Description of a company

Dealing with numbers

• Understanding numbers
• Number discrimination

Taking and giving messages

• Taking a message
• Taking a written message

Receiving visitors

• A visitor arrives
• Starting a conversation

Forms, envelopes and letters

• Looking at formal letters
• A letter from the bank

Requests

• Formal and informal language
• Completing a formal letter

Quotations and orders

• Booking a hotel room over the phone
• Confirming a reservation by fax

CVs and application letters

• Introduction
• Curriculum Vitae

Inter-office memos

• Read an e-mail
• The e-mail

Reading skills

• Talking about buildings
• Talking about what companies do

Describing qualities

• Advertising slogans
• Words that sell

Office duties

• A job vacancy
• Asking questions

Office equipment

• Prepositions of time
• By

Working with computers

• A mobile phone
• Product analysis