Emotional Intelligence

Course details

PROGRAM OVERVIEW

Studies have shown that Emotional Intelligence is the most important soft skill required in the corporate world, followed by communication and problem solving. Most of the EQ programs out there, however, focus on how to control emotions. Emotions cannot be controlled! That explains why most of these programs are ineffective. Our Emotional Intelligence workshop focuses on how to use emotions intelligently (positive or negative) to drive our performance to achieve the results we want. Emotional Intelligence is all about outcomes.

LEARNING OBJECTIVES

• Better understanding and awareness of emotions
• Know how emotions affect performance
• Use emotions intelligently to drive performance to achieve desired results

PROGRAM CONTENT

Part I: What is Emotion?

Part II: Understanding Emotions

Part III: How emotion drives actions and affects results

Part IV: Defining Emotional Intelligence

Part V: The 5 Dimensions of Emotional Intelligence

• Self-Management
• Self-Awareness – is recognizing a feeling as it happens. It is the keystone of emotional intelligence. The ability to monitor feelings from moment to moment is crucial to psychological insight and self-understanding
• Self-Regulation – checking our emotions and managing them
• Motivation – directing emotion towards a purpose
• Social Management
• Empathy – understanding and seeing from another person’s perspective
• Effective Relationships – interacting and managing relationships

Part VI: Self-Concept: Ego, Self-esteem and Self beliefs

Part VII: Tools and Techniques to Transmute Emotions into Positive Driving Force

Part VIII: Putting All the Learning into A Powerful Skill to Achieve Success Personally and Professionally