Effective People Management "The best way to supervise your staff Egyptian Banking Institute
Price: TBA

    Course details

    In this course, participants will learn practical skills and methods that will help improve their effectiveness in communication, working with people, and applying basic management tools.

    Course Objectives:

    • List the five most common mistakes during the critical stage of beginning the managerial career
    • Identify the basic principles of supervision
    • Recognize the four dimensions of goal setting
    • Influence staff behavior based on Maslow’s Hierarchy of needs and Hertzberg’s Model
    • Identify how to sustain and improve the performance of team members by coaching
    • Practice the effective way to provide feedback considering the five key rules, avoiding the five mistakes and using the “four-component feedback”
    • Define the three aspects of effective listening avoiding the four “intimidators”
    • List the five benefits of empowering people and the four components of the Skill/Motivation Matrix

    Course Outline:

    Module 1: Managing the Transition

    • The problems encountered at the beginning of the managerial career
    • The five most common mistakes during the critical stage of beginning the managerial career

    Module 2: Principles of Supervision

    • The basic management functions
    • The main challenges supervisors face

    Module 3: Visioning

    • The role of vision in leadership
    • The four dimensions of goal setting

    Module 4: Motivation

    • How to influence the behavior of others
    • Maslow’s Hierarchy of needs and how to implement them in real practical situations
    • The two dimensional factors of Hertzberg’s model of motivation

    Module 5: Coaching

    • How to sustain and improve the performance of team members
    • Coaching self-assessment
    • Coaching needs assessment

    Module 6: Providing Feedback

    • Building trust and rapport
    • Key considerations in providing feedback
    • Do’s and don’ts in providing feedback
    • The four-component feedback
    • Praising your staff

    Module 7: Listening for Understanding

    • The aspects of effective listening
    • Avoiding the four “intimidators”
    • The two components of empathic feedback

    Module 8: Empowering

    • How to get work done through others
    • The benefits of empowering people
    • Skill/Motivation Matrix

    Assessment Strategy:

    Participants will be informally assessed on their interaction during sessions and their participation in exercises and/or role plays.

    Updated on 08 November, 2015

    About Egyptian Banking Institute

    A specialized and unique service provided by EBI's Research and Awareness Department. At the Egyptian Banking Institute, we produce publications every year about the EBI’s business performance, our charitable giving, our efforts to reduce the impact of our businesses on the environment, and other measures of our sustainability.

    See all Egyptian Banking Institute courses
    Are you from Egyptian Banking Institute ? Claim your course!
    Courses you can instantly connect with... Do an online course on Soft Skills starting now. See all courses

    Is this the right course for you?

    Rate this page

    Didn't find what you were looking for ?

    or