Effective People Management "The best way to supervise your staff

Course details

In this course, participants will learn practical skills and methods that will help improve their effectiveness in communication, working with people, and applying basic management tools.

Course Objectives:

• List the five most common mistakes during the critical stage of beginning the managerial career
• Identify the basic principles of supervision
• Recognize the four dimensions of goal setting
• Influence staff behavior based on Maslow’s Hierarchy of needs and Hertzberg’s Model
• Identify how to sustain and improve the performance of team members by coaching
• Practice the effective way to provide feedback considering the five key rules, avoiding the five mistakes and using the “four-component feedback”
• Define the three aspects of effective listening avoiding the four “intimidators”
• List the five benefits of empowering people and the four components of the Skill/Motivation Matrix

Course Outline:

Module 1: Managing the Transition

• The problems encountered at the beginning of the managerial career
• The five most common mistakes during the critical stage of beginning the managerial career

Module 2: Principles of Supervision

• The basic management functions
• The main challenges supervisors face

Module 3: Visioning

• The role of vision in leadership
• The four dimensions of goal setting

Module 4: Motivation

• How to influence the behavior of others
• Maslow’s Hierarchy of needs and how to implement them in real practical situations
• The two dimensional factors of Hertzberg’s model of motivation

Module 5: Coaching

• How to sustain and improve the performance of team members
• Coaching self-assessment
• Coaching needs assessment

Module 6: Providing Feedback

• Building trust and rapport
• Key considerations in providing feedback
• Do’s and don’ts in providing feedback
• The four-component feedback
• Praising your staff

Module 7: Listening for Understanding

• The aspects of effective listening
• Avoiding the four “intimidators”
• The two components of empathic feedback

Module 8: Empowering

• How to get work done through others
• The benefits of empowering people
• Skill/Motivation Matrix

Assessment Strategy:

Participants will be informally assessed on their interaction during sessions and their participation in exercises and/or role plays.