Business English Communication

Course details

Course Overview
In a fast changing and dynamic world, possessing the right set of communication skills can make all the difference between success and failure. The ability to communicate effectively is considered as the most important of all skill sets by experts.
Our comprehensive, holistic and proven training program will help you to master all aspects of interpersonal communication, and equip you to communicate clearly, confidently and expressively.
 
The following topics are covered:

• Need for Effective Communication
• Interpersonal skills and Effective Communication
• Speaking Assertively, with Confidence and Positive attitude
• Role of Sense of humor and Empathy in Communication
• Introduction to Cross-cultural communication and Sensitivity
• The concept of influencing people through Communication and factors involved
• Definition, Importance, Types and Components of Communication
• Verbal Communication-Components, Pitch, Intonation, Accent, Tone, Clarity, Pace etc.
• Non-verbal communication, Effective Body Language -Posture, Gesture, Facial expression, Eye contact
• Listening skills and Concept of Paralanguage
• Business Communication- Importance and components
• Meeting, Greeting Introductions, Oneself and Others and Small talk.
• Asking questions to get information and giving directions
• Usage of phrasal verbs and idioms.
• Understand regional accents and effectively communicate with those who speak it.

Who is it for:

• Professionals of all levels, Junior, Mid and senior Managers, Members of public, Senior students.
• Anyone who wishes to improve their general and English language communication skills

Objectives:

• Understand the importance of communication skills and how its effective use can enhance their work and social life.
• Understand the concept of interpersonal skills, learn and use some of them in communication process
• Learn to use voice effectively for enhanced casual and business communication.
• Communicate more effectively with speakers of British, American, Asian and Oriental English.
• Enhance English communication skills by using devices like idioms and phrasal verbs.
• Trainees to understand the importance of optimal body language, and its use it in everyday communication.

Training methodology:

• The Training will be delivered in line with the latest adult learning principles.
• The training program is highly interactive in nature with training delivered with a combination of lectures, Prezi-presentations, practical examples, activities, role-plays, mock sessions, video presentations, discussions, energizers, Q&A and re-cap sessions etc.
• Trainees will be provided with courseware which includes, study material, handouts, and activity sheets etc.

Updated on 01 December, 2020