Effective Customer Service

Course details

This program is designed for active professionals with business experience who seek to enhance their interpersonal skills, customer service skills and effectiveness & to equip themselves with the competency of an executive.

Realizing the importance of effectiveness as an executive, the key ingredients in success, the main objectives of the program is geared towards achieving self-confidence, understanding customer needs and providing excellent customer service to the participants.

What will I learn?

• The importance of Service & courtesy 
  
• Customer Service Skills 
  
• Telephone for 'You & Your' Organization 
  
• Enhancing your Interpersonal Skills for 
  
• Better Customer Service 

Training Methodology:

• Internationally experienced trainer
  
• Participative lectures
  
• Discussions
  
• Role-plays
  
• Exercises
  
• Group Dynamics
  
• Presentation
  

Target Audience:

• Senior/Junior executives 
  
• Supervisors 
  
• Officers 
  
• Sales coordinators 
  
• Admin Assistants 
  
• Accounts personnel 
  
• Customer service officers 
  
• Receptionists 
  

 What will I benefit?

• Able to interact with customers fluently
  
• Give better service to customers/clients
  
• Able to converse and understand what is being said in a conversation
  
• Enhance your self-confidence to interact on the telephone
  
• Gain a competitive edge for themselves and for the organization
  
• Provide excellent customer service and to understand customer needs
  
• Build rapport with business associates