EDGE-Manage Cross Functional and Culturally Diverse Teams (ES-IP-501G-1)

Course details

On completion of this unit, the learner will be able to manage workplace diversity through understanding different functions and diversity, and creating a positive work environment for diverse work teams to leverage on diverse experiences to maximise efficiency and synergy towards a common goal. It also includes managing a diverse work team by establishing an effective communications system, and employing effective strategies in communication and conflict resolution.

Course Outline

• Types of diversity markers and their implications in a work team.
• Characteristics of major cultural dimensions.
• Common cultural diversity issues at the workplace.
• Team management strategies.
• Designing common goals and objectives.
• Maximizing team effectiveness and synergy.
• Ways in which diversity issues affect interpersonal relationship.
• Components of a communication system to facilitate communication among members of a diverse work team.
• Application of social competence in the context of diversity.
• Impact of cultural taboos on the effectiveness of a diverse work team.
• Strategies to convey negative news or performance to members of diverse cultures.

Methodology

This workshop will comprise simulated activities, case studies, group discussions, short lectures, self-reflections, etc.

Who Should Attend

Those responsible for the operation and performance of an organisational unit.